Heather Richman
Poplar Bluff,MO
Summary
Bachelor of Science in Nursing (BSN)- prepared Registered Nurse with over 8 years of progressive healthcare experience specializing in oncology, hematology, infusion therapy, care coordination and patient education. Skilled in chemotherapy administration, prior authorization management, insurance verification, CPT/ICD-10 coding review, reimbursement processes, and multidisciplinary collaboration. Recognized for strong clinical judgement, attention to detail, and the ability to navigate complex treatment plans while advocating for optimal patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse
Physician's Management Oncology and Hematology
Poplar Bluff, MO
06.2023 - Current
- Provide comprehensive oncology and hematology nursing care for patients receiving chemotherapy, immunotherapy, hydration, and supportive infusion therapies.
- Perform patient assessments, IV insertion, Port-a- Cath access, peripheral blood draws, laboratory specimen collection, and medication administration.
- Collaborate closely with oncologist and multidisciplinary healthcare teams to coordinate individualized treatment plans and optimize patient outcomes.
- Educate patients and families regarding diagnoses, treatment regimens, symptom management, medication adherence , and potential side effects.
- Monitor lab values, diagnostic imaging, and clinical status to identify abnormalities and communicate finding to providers for timely intervention.
- Manage telehealth and in-person patient encounters while ensuring continuity of care throughout the treatment process.
- Coordinate prior authorizations for chemotherapy, biologicals, diagnostic imaging, medications, and specialty treatments through commerical and government insurance providers.
- Utilize extensive knowledge of CPT, ICD-10, HCPCS, and procedure codes to facilitate insurance approvals and minimize treatment delays.
- Review payer guidelines, medical necessity criteria, and authorization requirements to ensure compliance and maximize reimbursement.
- Serve as a liaison between providers. insurance companies, specialty pharmacies, and patients to expedite treatment approvals and access to care.
- Hours per week: 40
Registered Nurse
Poplar Bluff Regional Medical Center
Poplar Bluff, MO
12.2022 - 07.2023
- Provide holistic care to patients and their family. Provide discharge education and guidance to patients regarding medications, treatments, and diagnoses and educated on how to appropriately manage them. Work with the provider of the specialized service to provide the best care to patients. Administer medications, including but not limited to antibiotics, blood thinners, and blood products as ordered by the provider. Provide care to post surgical patient, including post-operative complication management, dressing changes, PEG tube management, wound vac management, and participated in team nursing. Establish IV's, access port-a-caths as ordered by the provider. Collaborate with interdisciplinary teams in delivering and improving holistic care.
- Hours per week: 36
LPN
Poplar Bluff Regional Medical Center-Danny Bell Cancer Center
Poplar Bluff, MO
02.2018 - 12.2022
- Assists physicians and registered nurses in the comfort, care, and treatment of patients in a clinical setting. Performs a variety of skilled nursing responsibilities. Administers medications. Observes and records patient's condition and progress. Train new staff. Authorize chemotherapy and scans with patients insurance companies. Checking guidelines to ensure all procedures were medically necessary. Worked directly with Ambulatory Infusion Center. Referred patients to outside providers, including but not limited to cardiology, ENT, gastroenterology. Making sure patients were seen in a timely manner. Start IVs and draw blood as ordered by the provider. Assist patient population with obtaining resources, medications, and education on side effects of medication. Preceptor to future nurses.
- Hours per week: 40
LPN
Black River Medical Center
Poplar Bluff, MO
06.2017 - 04.2019
- Hospital Medical Surgical unit performed various patient care, medication administration, dressing changes, physical assessments, vital signs, and monitoring various transfusions including blood products.
- Hours per week: 38
LPN
Wayne County Health Department
Greenville, MO
10.2016 - 06.2017
- Worked a quarterly women's health clinic and helped establish routine screenings for female county residents. Educated local school districts for oral health, weight management, health and nutrition. Administered immunization clinics for public health. Utilizes the nursing process to assess, plan, implement and evaluate patient care. Performs focused interview to identify specific patient needs.
- Hours per week: 40
Education
Bachelor's degree - BSN
Central Methodist University
Fayette, MO08-2024
Associate's degree - RN
Three Rivers College
Poplar Bluff, MO12-2022
Associate's degree - AA in Health Science
Three Rivers College
Poplar Bluff, MO12-2020
Technical or occupational certificate - Practical Nursing Program
Cape Career and Technology Center
Cape Girardeau, MO09-2016
Some college (no degree) - undefined
Three Rivers Education
Poplar Bluff, MO08-2014
Skills
- Clinical Skills
- Chemotherapy Administration
- Biotherapy/Immunotherapy
- Infusion Therapy
- Port Access and Management
- Peripheral IV Insertion
- Patient Assessment
- Symptom Management
- Oncology and Hematology Nursing
- Telehealth Coordination
Administrative & Insurance Expertise
- Prior Authorization Management
- Insurance Verification
- Appears and Peer-to-peer Coordination
- CPT Coding Knowledge
- ICD-10 Coding Knowledge
- HCPCS Coding Familiarity
- Medical Necessity Review
- Revenue Cycle Support
- EMR Documentation
- Care Coordination
Leadership & Professional Skills
- Patient Advocacy
- Interdisciplinary Collaboration
- Staff Training and Preceptorship
- Quality Improvement
- Patient Education
- Case Management Support
Certification
- BLS/CPR Certified
- Insurance Authorizations
- Chemotherapy Certified
- Certification for IV Therapy
Timeline
Registered Nurse
Physician's Management Oncology and Hematology
06.2023 - Current
Registered Nurse
Poplar Bluff Regional Medical Center
12.2022 - 07.2023
LPN
Poplar Bluff Regional Medical Center-Danny Bell Cancer Center
02.2018 - 12.2022
LPN
Black River Medical Center
06.2017 - 04.2019
LPN
Wayne County Health Department
10.2016 - 06.2017
Associate's degree - RN
Three Rivers College
Associate's degree - AA in Health Science
Three Rivers College
Technical or occupational certificate - Practical Nursing Program
Cape Career and Technology Center
Some college (no degree) - undefined
Three Rivers Education
Bachelor's degree - BSN
Central Methodist University
Job-related training
- Certification for IV Therapy
- BLS/CPR Certified
- Insurance Authorization
- Peripheral blood draws
- Port access and lab draws
- Assessments
- Chemotherapy Certified
- Infusions