Heather Perriman
Sarcoxie
Summary
Driven and adaptable professional with passion for leadership and team development. Possesses strong knowledge of retail operations and strategic planning, coupled with skills in performance management and customer satisfaction. Capable of driving growth and operational excellence to achieve business goals.
Experienced with multi-unit management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Overview
10
10
years of professional experience
Work History
District Manager
Dollar General Corporation
04.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
Retail Training Store Manager
Dollar General Corporation
07.2015 - 04.2024
- Implemented loss prevention strategies, resulting in decreased instances of theft and shrinkage.
- Led the implementation of visual merchandising strategies, enhancing the overall appearance of the store floor.
- Oversaw day-to-day operations including staffing schedules, inventory control, merchandising displays, and customer relations.
- Provided cross-training opportunities for staff members to ensure seamless coverage during peak periods or absences.
- Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
- Conducted regular performance evaluations for employees, identifying areas for improvement and professional development opportunities.
- Enhanced customer satisfaction through consistent delivery of excellent service, leading to increased repeat business.
- Boosted employee morale by fostering a positive work environment and promoting team collaboration.
- Improved store sales by implementing effective training programs for new and existing employees.
- Achieved company growth targets by effectively managing budget allocations and resource utilization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Miller High School
Miller, MO05-2008
Skills
- Leadership skills
- Multitasking proficiency
- Recruiting and hiring
- Store operations management
- Goal setting and achievement
- Customer service
- Training and coaching
- Attention to detail
- Loss prevention strategies
- Goal setting and performance metrics
- Operations management
- Budgeting
Timeline
District Manager
Dollar General Corporation
04.2024 - Current
Retail Training Store Manager
Dollar General Corporation
07.2015 - 04.2024
High School Diploma -
Miller High School
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