Heather N. Raymo
Crystal City
Summary
Dedicated and customer-focused professional with a strong background in customer service. Seeking a full-time position to utilize skills in delivering exceptional service and exceeding customer expectations. Demonstrated ability to communicate effectively with diverse individuals, resolve issues promptly, and maintain a positive and professional demeanor. Committed to providing outstanding support and building strong relationships to drive customer satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Corica Group Home Health Care
03.2014 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Patient Coordinator III
Express Scripts Inc
10.2016 - 08.2018
- Complete full follow-up with regards to missing information from patients or healthcare providers including data entry processing.
- Documentation, and AE reporting per program guidelines.
- Handle inbound/outbound communications from patients, physicians, and/or physician advocates in a polite and professional manner in accordance with the quality guidelines.
- Enter patient prescriptions, refills, physician orders, enrollment forms and other information into the software system and maintain patient profiles in accordance with program rules.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Patient Coordinator 1
Express Scripts
10.2015 - 10.2016
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Handle inbound/outbound patient, physician, and patient advocate calls in a polite, professional manner.
- Set up delivery confirmation and tracking packages shipped via client carrier.
- Process order rejections and follow-up activities, Report product quality complaints or adverse events to a pharmacist.
Shift Manager
Walgreens
02.2013 - 10.2015
- Cash Handling
- Opening and closing procedures
- Cash reports
- Delegate tasks
- Merchandising
- Resets
- Print Photo's
- Unload Trucks
- Customer Service
- Fill Prescriptions
- Answer phones
Assistant Manager
Family Dollar
02.2009 - 01.2013
- Advising and checking out customers
- Answering phones
- Assisting on the floor with Customers
- Stocking shelves
- Recovering store
Hostess/Cashier
Uncle Bill’s Pancake House
01.2005 - 08.2009
- Hostess
- Cash and credit card handling
- Closing down register
- Bussing tables
- Server
- Answer Phone calls from customers
Volunteer
Cardinal Glennon Children’s Hospital
01.2008 - 12.2008
- Monitored children in playroom
- Interacted with children during stay at Hospital
- Assisted with infants in ICU
Education
High school Diploma -
ACE Learning Center
07.2009
St.Louis Community College at Meramec
Kirkwood, MO04.2025
Skills
- Excellent Communication skills
- Interpersonal
- Dedicated team participant
- Integrity in decision-making
- Easily accommodates new challenges
- Loyal team member
- Reliable team member
- Highly Motivated
- Commitment to continuous learning
Timeline
Patient Coordinator III
Express Scripts Inc
10.2016 - 08.2018
Patient Coordinator 1
Express Scripts
10.2015 - 10.2016
Home Health Aide
Corica Group Home Health Care
03.2014 - Current
Shift Manager
Walgreens
02.2013 - 10.2015
Assistant Manager
Family Dollar
02.2009 - 01.2013
Volunteer
Cardinal Glennon Children’s Hospital
01.2008 - 12.2008
Hostess/Cashier
Uncle Bill’s Pancake House
01.2005 - 08.2009
St.Louis Community College at Meramec
High school Diploma -
ACE Learning Center
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