Heather Harris
Joplin
Summary
Dynamic professional with a background in direct support and business sales. Known for fostering strong client relationships and implementing tailored care plans. Committed to enhancing service delivery and promoting client independence through effective team collaboration.
Overview
5
5
years of professional experience
Work History
Direct Support Staff Member
Chances of Hope ISL
Webb City, MO
04.2025 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized care plans, ensuring compliance with established protocols and safety standards.
- Developed and maintained positive relationships with clients, fostering trust and open communication.
- Collaborated with multidisciplinary teams to address client needs and improve service delivery.
- Monitored client progress, documenting observations and reporting changes to supervisors promptly.
- Participated in recreational activities, encouraging social engagement among clients to enhance well-being.
- Trained new staff on best practices for client support and emergency procedures.
- Resolved conflicts among clients by employing effective de-escalation techniques and conflict resolution strategies.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
Business Sales Specialist
AT&T Mobility
Joplin, MO
04.2021 - 02.2025
- Identified customer needs through active listening and tailored solutions to enhance satisfaction.
- Leveraged CRM tools to manage sales pipeline and track customer interactions effectively.
- Conducted market research to identify emerging trends, informing strategic sales initiatives.
- Collaborated with cross-functional teams to develop targeted promotions, increasing product visibility.
- Trained new team members on best practices for customer engagement and sales techniques.
- Established long-term relationships with clients, fostering loyalty and repeat business opportunities.
- Increased average deal size by upselling additional products or services based on a deep understanding of client pain points and goals.
- Built strong client relationships through excellent communication and negotiation skills, resulting in long-term partnerships.
- Collaborated with cross-functional teams to create tailored solutions for complex client needs, ensuring satisfaction and repeat business.
Education
No Degree - Marketing
Missouri Southern State University
Joplin, MO05-2028
High School Diploma -
Diamond R-IV High School
Diamond, MO05-2000
Skills
- CRM management
- Sales expertise
- Business development
- Time management
Timeline
Direct Support Staff Member
Chances of Hope ISL
04.2025 - Current
Business Sales Specialist
AT&T Mobility
04.2021 - 02.2025
No Degree - Marketing
Missouri Southern State University
High School Diploma -
Diamond R-IV High School