Excel
Heather Girone
Auxvasse
Summary
Dynamic professional with extensive experience at Cenlar FSB, excelling in team leadership and process improvement. Proven track record in regulatory compliance and employee training, enhancing operational efficiency. Successfully developed training materials and streamlined processes, driving innovation and fostering a culture of continuous improvement within the organization.
Overview
22
22
years of professional experience
Work History
Team Lead, Default
Cenlar FSB
O'Fallon
04.2022 - Current
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Title Review Specialist
Cenlar FSB
O'Fallon
07.2021 - 04.2022
- Performed title searches, ordered reports, and obtained clearance documents.
- Conducted detailed research on property titles to ensure accuracy and integrity of ownership records.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Loss Mitigation Coordinator
Cenlar FSB
O'Fallon
04.2020 - 07.2021
- Actively participated in special projects assigned by management related to improving processes within the department.
- Developed and maintained detailed procedures to ensure compliance with regulatory requirements.
- Designed and developed training materials for new employees in the organization.
Default Loan Servicing Associate II
Cenlar FSB
O'Fallon
02.2019 - 04.2020
- Managed client portfolio by bolstering growth initiatives and maintaining accounts.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Monitored delinquent accounts to ensure timely resolution of delinquencies or foreclosure proceedings as necessary.
Loss Mitigation Specialist
CitiMortgage
O'Fallon, MO
01.2017 - 01.2019
- Reached out to borrowers to discuss current status and loan workout options.
- Helped customers navigate options to maintain homeownership.
- Explained very technical financial information to applicants in easy to understand language.
Data Analyst II
Interthinx
O'Fallon, MO
01.2005 - 05.2011
- Designed and developed data pipelines to acquire, clean and process data.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Executive Assistant
Interthinx
O'Fallon, MO
08.2003 - 01.2005
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Created and managed office systems to efficiently deal with documentation.
- Worked with senior management to initiate new projects and assist in various processes.
Education
Bachelor of Fine Arts - Theatrical Design
Webster University
St. Louis, MO05-1996
Skills
- Team leadership
- Process improvement
- Regulatory compliance
- Data analysis
- Employee training
- Project management
Accomplishments
- True Blue Winner Q4 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsPersonal development programsCareer advancementSoftware
Outlook
Word
Visio
PowerPoint
Timeline
Team Lead, Default
Cenlar FSB
04.2022 - Current
Title Review Specialist
Cenlar FSB
07.2021 - 04.2022
Loss Mitigation Coordinator
Cenlar FSB
04.2020 - 07.2021
Default Loan Servicing Associate II
Cenlar FSB
02.2019 - 04.2020
Loss Mitigation Specialist
CitiMortgage
01.2017 - 01.2019
Data Analyst II
Interthinx
01.2005 - 05.2011
Executive Assistant
Interthinx
08.2003 - 01.2005
Bachelor of Fine Arts - Theatrical Design
Webster University
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