HEATHER GEORGES
Springfield
Summary
Customer-focused and highly organized professional with a strong background in hospitality, seeking to transition into a Customer Support Coordinator role. Brings over 8 years of experience delivering exceptional service, managing high-pressure situations, and coordinating with diverse teams to meet customer needs efficiently. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving. Eager to apply service-driven mindset and multitasking abilities to support customer operations and enhance team productivity.
Overview
8
8
years of professional experience
Work History
FLATCREEK
05.2020 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
BRAUMS ICE CREAM AND DAIRY
05.2018 - 07.2020
- Trained new employees in job duties and safe operation of kitchen equipment.
- Collaborated with other team members to ensure timely completion of tasks.
- Adhered to company policies regarding attendance and punctuality.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Education
psychology
MISSOURI STATE UNIVERSITY
05.2022
general education
OZARKS TECHNICAL COMMUNITY COLLEGE
05.2020
Skills
- Positive costumer service background
- Strong ability to multi-task
- Independent worker
- Ability to adhere to schedule
- Proficient at MS Office(Word, Excel, Powerpoint)
Activities
- I like painting in my free time and spending time in the outdoors when it is possible.
- I am active in a book club within my current workplace to allow us to have connections with each other outside of the job as well.
Timeline
FLATCREEK
05.2020 - Current
BRAUMS ICE CREAM AND DAIRY
05.2018 - 07.2020
psychology
MISSOURI STATE UNIVERSITY
general education
OZARKS TECHNICAL COMMUNITY COLLEGE