Heather Fisher
St. Louis
Summary
Motivated and adaptable individual with experience in food service and front desk operations. Skilled in cash handling and staff training, contributing to improved processes and overall customer satisfaction.
Overview
16
16
years of professional experience
Work History
Stand Attendant
Delware North
St Louis, MO
02.2022 - Current
- Executed regular maintenance and operational checks on food service equipment to uphold performance standards.
- Provided timely and effective customer service to elevate guest satisfaction and enrich their experience.
- Engaged with team members to refine processes and improve operational effectiveness during busy events.
- Tracked inventory levels and organized supply restocking to maintain optimal stock availability.
- Addressed guest inquiries and resolved issues to maintain positive experiences.
Front Desk Receptionist
Fairfield Inn Marriott
Fenton MO
06.2014 - 05.2018
- Facilitated efficient guest check-in and check-out procedures to enhance overall customer experience.
- Managed reservations across multiple systems to enhance room assignment efficiency.
- Addressed guest inquiries and concerns promptly to elevate customer satisfaction.
- Developed and implemented training programs for new staff to enhance front desk operations and customer service efficiency.
- Maintained lobby cleanliness and organization to enhance guest first impressions.
- Ensured positive first impressions by greeting new arrivals and confirming their reservations and identification.
- Facilitated timely collection of room deposit fees and payments, enhancing operational cash flow.
Cashier Manager
Conco Jump Stop
Saint Louis, MO
02.2010 - 11.2014
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers in point-of-sale systems and customer service best practices.
- Managed team schedules to optimize coverage during peak business hours, improving customer satisfaction ratings.
- Conducted regular audits of cash drawers, identifying areas for improvement in transaction processing efficiency.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
GED -
MOLEARNS
St Louis, MO 07-2015
Bachelor of Science - Human Resources Management
Indiana Tech
Wayne, IN 4680303-2028
Skills
- Food safety
- Point of sale systems
- Cash handling proficiency
- Inventory management
- Fast and efficient service worker
- Customer service
- Reliability and punctuality
- Customer service
Languages
English
Full Professional
Timeline
Stand Attendant
Delware North
02.2022 - Current
Front Desk Receptionist
Fairfield Inn Marriott
06.2014 - 05.2018
Cashier Manager
Conco Jump Stop
02.2010 - 11.2014
Bachelor of Science - Human Resources Management
Indiana Tech
GED -
MOLEARNS