Heather Cooper

• Fostered long-term customer relationships.
• Provide clients with competitive quotes
• Supervised jobsite deliveries to ensure efficient operations.
• Input orders into computer
• Coordinated delivery schedules for efficient logistics.
• Managed scheduling for maintenance visits.
• Arranged installation schedules.
• Directed phone inquiries to appropriate departments.
• Assessed various reports.
• Executed processing of payments, invoices, and refunds.
• Guided buyers in choosing the right appliances based on requirements.
• Evaluated and authorized contract agreements.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Helped customers locate products and checked store system for merchandise at other sites.

• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Collaborated with team members to achieve monthly sales targets.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Contributed to event success, planning beverage menus and efficiently serving large groups.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.