Heather Biyik
St. Louis,Missouri
Summary
Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.
Overview
8
8
years of professional experience
Work History
Accounting Associate
Avatara
05.2023 - Current
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Collaborated with auditors to ensure compliance with regulatory requirements during annual audits.
- Managed vendor relationships effectively to negotiate favorable payment terms and pricing agreements that benefited the organization''s bottom line.
- Contributed to successful completion of special projects as assigned by senior management or partners in the firm.
- Improved cash flow management with timely invoicing and collections efforts.
ASSISTANT STORE MANAGER
Metal Supermarkets
07.2019 - 04.2023
- Maintained files and filing, keeping sensitive information confidential
- Established professional and collaborative working relationships with company associates and external parties
- Served as primary point of contact for facilitating operational and administrative inquiries
- Trained staff on office procedures and software applications, driving operations
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained office inventory by assisting with supply orders
- Contacted customers by mail or telephone concerning past due balances
- Researched invoices and customer database to resolve customer concerns and billing issues
- Oversaw and resolved issues on payment discrepancies and customer write-offs
- Posted incoming payments and advance deposits to maintain daily cash receipts journal
- Reviewed and processed adjustments to accounts within established limits
- Answered questions from vendors, employees and customers about bills, paychecks and invoices
- Performed general office duties, such as filing, answering telephones and handling routine correspondence
- Reconciled and noted and reported discrepancies found in records
- Matched order forms with invoices and recorded necessary information
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending cash, checks and other forms of payment to banks
- Prepared and processed payroll information
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Interviewed potential job candidates and made hiring recommendations to general manager
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Tracked store inventories and replenished products according to demand
- Assisted with new employee training and conducted performance reviews to track overall progress
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Facilitated month-end closing processes, invoicing and journal entries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
ASSISTANT MANAGER
Oberweis Dairy
05.2018 - 07.2019
- Organized company merchandise and displays to increase brand awareness and product sales
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Tracked store inventories and replenished products according to demand
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted with new employee training and conducted performance reviews to track overall progress
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Led and directed team members on effective methods, operations and procedures
- Identified operational process inefficiencies to recommend necessary improvements
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Facilitated month-end closing processes, invoicing and journal entries
- Analyzed and resolved misapplied payments and banking discrepancies
- Received, record and bank cash, checks and vouchers
CLUB MANAGER
Planet Fitness
09.2016 - 05.2018
- Monitored employee performance through observation and evaluation of job duties
- Made staffing decisions for club by hiring and dismissing employees
- Oversaw day-to-day operations of club in accordance with company policies and procedures
- Resolved customer complaints regarding worker performance and services rendered
- Inspected equipment to detect wear and damage
- Assigned tasks and work hours to staff
- Trained workers in company procedures or policy
- Administered first aid in emergency situations
- Hired associates to fill staff vacancies
- Used electronic devices, such as computers and radios
- Explained rules and regulations of facilities to customers
Skills
- Staff Management
- Quality Standards
- Information Confidentiality
- Verbal And Written Communication
- Customer Relationship Management
- Managing Appointments
- Invoice Preparation
- Accounts Receivable
- Reviewing Account Records
- Data entry
- Accounts payable management
- Bank statement reconciliation
- Executive support
- Office management
- Schedule & calendar planning
- Travel coordination
Timeline
Accounting Associate
Avatara
05.2023 - Current
ASSISTANT STORE MANAGER
Metal Supermarkets
07.2019 - 04.2023
ASSISTANT MANAGER
Oberweis Dairy
05.2018 - 07.2019
CLUB MANAGER
Planet Fitness
09.2016 - 05.2018
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