Heather Bisher
St Louis
Summary
Experienced leader with a strong background in designing and developing instructional materials for diverse audiences. Utilizes a range of educational technologies and methodologies to create effective learning experiences. Recognized for collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Skilled in curriculum development, e-learning platforms, and multimedia content creation. Excellent communication and problem-solving abilities to foster a productive team environment. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success while tackling new challenges with dedication and enthusiasm. Experienced in guiding teams, managing complex projects, and achieving strategic objectives through efficient processes and high standards aligned with organizational goals.
Overview
2026
2026
years of professional experience
Work History
Instructional Designer
Colony Brands
01.2019 - Current
- - Created engaging training content for customer service agents and internal teams.
- - Designed storyboards, facilitator guides, and visual aids for trainings.
- - Led the transition of training delivery into blended and virtual learning.
- - Coordinate with stakeholders and SMEs to ensure accurate and rollout of materials.
- - Tracked training effectiveness through surveys and KPIs.
- Remote
Trainer / Coordinator
Colony Brands
01.2017 - 01.2019
- - Delivered live virtual and in-person training sessions for new hires.
- - Maintained training schedules and communication with multiple departments.
- - Created and tracked agent coaching and development plans.
- - Took escalated customer calls and provided IT troubleshooting for remote agents.
- REMOTE
Emergency Travel Consultant
Agent24
2016 - 2017
- - Managed complex corporate itineraries for high-profile clients including the NY Mets and X-Rite Executives.
- - Booked air, hotel, and car accommodations using Sabre, Amadeus, Worldspan, and Apollo systems.
- - Delivered high-level customer service in a 24-hour corporate support setting.
- REMOTE / HYBRID
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
Quality Assurance Specialist
UniGroup
01.2013 - 01.2015
- - Developed Excel-based tracking systems and dashboards.
- - Monitored and improved customer satisfaction across 37 military moving companies.
- - Trained new QA hires and standardized documentation procedures.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Corporate Travel Consultant
Travel Leaders
01.2007 - 2013
- Managed complex corporate itineraries for high-profile clients including the NY Mets and X-Rite Executives.
- Booked air, hotel, and car accommodations using Sabre, Amadeus, Worldspan, and Apollo systems.
- Delivered high-level customer service in a 24-hour corporate support setting.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Spearheaded efforts in crisis management during unforeseen events or disruptions, minimizing negative impacts on client travel plans.
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients.
- Contributed to the development of policies and procedures aimed at standardizing practices across the organization while maintaining flexibility to meet unique client needs.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
- Arranged travel accommodations for groups, couples and executive clients.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
Education
Certificate - Broadcast Communication Arts
Broadcast Center
St Louis, Mo01.2002
Skills
- Curriculum development
- Proficient in Power BI and Excel
- E-learning design
- Authoring Tools (Articulate), Video & Audio Editing (Camtasia, Vyond, Audacity), Visual content creation with Canva and PowerPoint
- Learning Management Systems (Absorb LMS)
- Coordinated scheduling across multiple calendars
- Team collaboration and document sharing expertise
- Microsoft Office Suite
- Learning & Instructional strategies
- Storyboarding
- Training program development
- Corporate training programs
Hobbies and Interests
Volunteer with CASA, Crafts
Timeline
Instructional Designer
Colony Brands
01.2019 - Current
Trainer / Coordinator
Colony Brands
01.2017 - 01.2019
Quality Assurance Specialist
UniGroup
01.2013 - 01.2015
Corporate Travel Consultant
Travel Leaders
01.2007 - 2013
Emergency Travel Consultant
Agent24
2016 - 2017
Certificate - Broadcast Communication Arts
Broadcast Center