Heather B
Bronaugh
Summary
With a proven track record at Mama’s Healing Place, I excel in enhancing customer relations and small business operations. Leveraging relationship-building and business development skills, I've significantly increased client satisfaction and brand awareness. My expertise in financial analysis and client service drives organizational growth, showcasing a blend of analytical and interpersonal prowess.
Overview
19
19
years of professional experience
Work History
Owner
Mama’s Healing Place
01.2023 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Associate
Walmart
01.2020 - 04.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Manager of Operations
AliceCBD
01.2019 - 02.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Barber
MD Barber Co
01.2014 - 10.2016
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Managed complex appointment schedule for high-volume client base.
- Distributed business cards outside of salon to generate new business.
Barber
Coronado Barber Shop
01.2013 - 01.2014
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Financial Analyst
Adp- Automated Data Processing
10.2010 - 02.2011
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Strengthened relationships with external partners through timely communication and collaboration.
- Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
Associate
Aruba Tan
01.2008 - 02.2010
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Associate-registration
Mercy Hospital
01.2006 - 02.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Teller Manager
Bank of America
02.2005 - 09.2007
- Proven ability to learn quickly and adapt to new situations.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Trained new employees in cash handling procedures, bank policies and Type to promote compliance with established standards.
- Collaborated with other banking departments to ensure seamless integration of products, services, and customer interactions across all touchpoints.
- Developed succession planning strategies by identifying high-potential employees and providing opportunities for growth within the organization.
- Contributed to the achievement of branch sales goals through targeted marketing efforts focused on attracting new customers while retaining existing clientele.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Maintained a high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
Education
Photography - Photography
Southern New Hampshire University
Hooksett, NH03.2023
Cosmetology License - Cosmetology
ITS Cosmetology School
El Paso, TX09.2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business development
- Consulting
Timeline
Owner
Mama’s Healing Place
01.2023 - 04.2024
Associate
Walmart
01.2020 - 04.2023
Manager of Operations
AliceCBD
01.2019 - 02.2022
Barber
MD Barber Co
01.2014 - 10.2016
Barber
Coronado Barber Shop
01.2013 - 01.2014
Financial Analyst
Adp- Automated Data Processing
10.2010 - 02.2011
Associate
Aruba Tan
01.2008 - 02.2010
Associate-registration
Mercy Hospital
01.2006 - 02.2008
Teller Manager
Bank of America
02.2005 - 09.2007
Photography - Photography
Southern New Hampshire University
Cosmetology License - Cosmetology
ITS Cosmetology School
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