Heather Amaya
Blue Springs
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
28
28
years of professional experience
Work History
Child Support Case Worker
Family Support Division
10.2023 - Current
- Followed instructions and procedures to complete assigned tasks. Following federal, state and DSS guidelines.
- Completed case reviews.
- Performed liens on bank accounts and real property.
- Reviewed court orders.
- Created payment plans.
- Issued wage, medical and lump sum garnishments.
- Conducted client interviews with the custodial parent and non custodial parent.
- Processed Prosecuting Attorney referrals.
- Answered client calls and completed the highest level of customer care.
- Completed continuing education; MCSEA summit and Fatherhood summit.
- Completed all case tasks at a high level of accuracy.
Patient/Student Care Coordinator
Creighton University School of Dentistry
09.2020 - 04.2023
- I was responsible for scheduling all the students’ patients’ appointments, setting up treatment plans, conducting financial arrangements, receiving and posting payments, running daily reports, scheduling student/patient visits, reviewing all chart notes and codes for each student and patient chart, capturing/tracking student graduation requirement data, reviewing appointment procedures and protocols with students, helped students with patient management, office management
Lead Dental Assistant
Childrens Dentistry of South Omaha
01.2013 - 05.2020
- My responsibilities included maintaining and adhering to OSHA compliance, Infection Control compliance, State Certification, Supply Ordering, Scheduling for patients and staff, collected insurance payments, patient care and lead surgical assistant
Chair Side Assistant and Surgical Assistant
Dentistry for Children
06.1997 - 01.2013
- My responsibilities included charting, patient care and education, travelling to various schools and daycares educating young and adolescent students on proper dental hygiene
Education
Certificate - Dental Assisting
IWCC
Council Bluffs, IOWA01.1997
Skills
- Critical thinking
- Active Listening
- Adaptability
- Communication
- Customer Service
- Decision Making
- Teamwork
- Leadership
- Problem Solving
- Organization
- Public Speaking
- Attention to detail
Communication Skills
Annually, I hosted Infection control and OSHA seminars at Creighton University, and other various universities, ADA, and high schools within the nation.
Timeline
Child Support Case Worker
Family Support Division
10.2023 - Current
Patient/Student Care Coordinator
Creighton University School of Dentistry
09.2020 - 04.2023
Lead Dental Assistant
Childrens Dentistry of South Omaha
01.2013 - 05.2020
Chair Side Assistant and Surgical Assistant
Dentistry for Children
06.1997 - 01.2013
Certificate - Dental Assisting
IWCC
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