Hayley Marshall
Blue Springs
Summary
Dynamic and compassionate professional with a proven track record in elderly care and problem-solving, honed across roles from Caregiver at Assured Health Home Care to Telemarketing Agent at Hague Quality Water. Excelled in enhancing customer satisfaction and boosting sales through effective communication and time management. Achieved higher conversion rates, demonstrating a blend of empathetic service and strategic sales skills.
Overview
6
6
years of professional experience
Work History
Caregiver
Assured Health Home Care
2020.03 - 2022.04
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
Cosentinos
2019.06 - 2020.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress Trainer
Iphotower Vietnamese-french Bistro
2018.02 - 2018.12
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Customer Service Cashier
Nyguyen Pho Grill
2017.02 - 2017.08
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Telemarketing Agent
Hague Quality Water
2016.03 - 2017.02
- Completed daily cold calling and outreach to build sales pipeline.
- Cold called over [Number] potential customers per day to help with marketing efforts and increase sales.
- Achieved higher conversion rates by accurately identifying client pain points and offering targeted solutions.
- Strengthened relationships with existing clients, resulting in increased repeat business and loyalty.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA2015-05
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Timeline
Caregiver
Assured Health Home Care
2020.03 - 2022.04
Cashier
Cosentinos
2019.06 - 2020.10
Waitress Trainer
Iphotower Vietnamese-french Bistro
2018.02 - 2018.12
Customer Service Cashier
Nyguyen Pho Grill
2017.02 - 2017.08
Telemarketing Agent
Hague Quality Water
2016.03 - 2017.02
High School Diploma -
East Coweta High School