Summary
Overview
Work History
Education
Skills
Timeline
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Hayden Gibson

Nixa

Summary

Asset Protection Coordinator with extensive experience in incident investigation and loss prevention strategies. Proficient in surveillance monitoring and employee training, achieving significant reductions in theft incidents through effective compliance with security measures. Dedicated to upholding safety protocols while ensuring exceptional customer service and a secure environment.

Overview

2
2
years of professional experience

Work History

Asset Protection Coordinator

Bass Pro Shops
Springfield
12.2024 - Current
  • Conducted investigations into reported incidents of shoplifting, fraud, or other criminal activity in the store.
  • Helped identify areas of improvement within existing security measures through audits and inspections.
  • Trained personnel on security protocols, emergency response plans, and safety practices.
  • Responded quickly to emergencies involving fire alarms or medical situations within the store premises.
  • Monitored store surveillance systems to detect suspicious activities.
  • Investigated potential fraudulent returns or exchanges made by customers.
  • Identified shoplifters, and contacted local law enforcement for assistance.
  • Responded to alarms and emergency situations, following protocol to safeguard assets.
  • Participated in team meetings to discuss loss prevention strategies and results.
  • Maintained store compliance with EAS tagging to protect assets.
  • Trained new employees on company security policies and procedures.
  • Reviewed CCTV footage to gather evidence of theft or misconduct.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Provided exceptional customer service while maintaining a focus on loss prevention.

Asset Protection Investigator

Wal-Mart Supercenter
Nixa
11.2023 - 11.2024
  • Provided security for employees and customers in the store environment.
  • Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
  • Trained staff members on how best utilize EAS systems as a tool for reducing losses due to theft or fraud.
  • Participated in training sessions for new hires on proper asset protection techniques.
  • Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
  • Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
  • Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
  • Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
  • Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
  • Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
  • Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
  • Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
  • Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
  • Investigated cases of credit card fraud or misuse by researching transactions.
  • Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Identified and resolved crime cases in partnership with local law enforcement agencies.

Restaurant Lead

Hammered Crab
Gulf Shores
05.2023 - 09.2023
  • Performed monthly inventories of food products, beverages, and supplies.
  • Responded promptly to customer complaints and inquiries.
  • Identified training needs for existing staff members in order to improve their skillset.
  • Resolved conflicts between staff members or customers in a timely manner.
  • Trained new staff members in proper customer service techniques and food safety protocols.
  • Ensured the restaurant was clean, neat, and presentable at all times.
  • Supervised and evaluated team performance to ensure compliance with established standards.
  • Oversaw the preparation of menu items according to recipes and specifications.
  • Followed food safety and sanitation procedures.
  • Directed setup of serving and seating tables for large events.
  • Resolved guest complaints quickly to deliver courteous service and promote repeat business.
  • Assigned server sections based on anticipated business.
  • Provided guests with excellent dining experiences.
  • Inspected linens, silverware and dishes for cleanliness prior to service.
  • Utilized point of sale system to submit orders, separate checks and process payments.
  • Trained servers on menu items, food and beverage pairings, ingredients and service standards.
  • Assembled and served meals according to specific guest requirements.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Refilled condiments, napkins and server workstations.
  • Maintained safe food handling practices to prevent germ spread.

Education

High School Diploma -

Licking High School
Licking, MO
05-2021

Skills

  • Surveillance monitoring
  • Incident investigation
  • Loss prevention strategies
  • Safety protocols
  • Policy compliance
  • Personnel management
  • Incident reporting
  • Employee training
  • Goal oriented
  • Quick learner

Timeline

Asset Protection Coordinator

Bass Pro Shops
12.2024 - Current

Asset Protection Investigator

Wal-Mart Supercenter
11.2023 - 11.2024

Restaurant Lead

Hammered Crab
05.2023 - 09.2023

High School Diploma -

Licking High School

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Hayden Gibson