Harlym Kirkwood
Kansas City
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Encompass Medical Group
05.2023 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant Student
Encompass Medical Group
03.2023 - Current
- Enhanced patient experience by providing compassionate care and accurate medical documentation.
- Improved clinic efficiency through effective scheduling and coordination of patient appointments.
- Assisted physicians with thorough patient evaluations, enabling accurate diagnoses and treatment plans.
- Streamlined office procedures by organizing and maintaining accurate medical records for easy access and retrieval.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
Customer Service /Personal Shopper
Hy-Vee
07.2021 - 05.2023
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Built rapport with customers using active listening skills, engaging them in conversation while working towards a satisfactory resolution for their concerns.
- Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
Minsky’s Pizza
02.2019 - 09.2019
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Reduced hold times for callers with effective call prioritization and multitasking abilities.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Assisted in resolving customer issues by gathering necessary information and providing solutions or forwarding concerns to relevant personnel.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
Education
Certification - Medical Assisting
Concorde Career College
Kansas City, MO05.2023
High School Diploma -
Lees Summit North High School
Lee's Summit, MO05.2021
Skills
- Appointment Setting
- Organizational Skills
- EKG Administration
- Team Collaboration
- Wound Care Management
- Phlebotomy Techniques
- Problem Solving Abilities
- Attention to Detail
- Adaptability and Flexibility
- CPR Certification
- Empathy and Compassion
- Vital Signs Monitoring
- Time Management
Accomplishments
In Medical Assistant school each term I would receive principal honors for my grades.
Timeline
Medical Assistant
Encompass Medical Group
05.2023 - Current
Medical Assistant Student
Encompass Medical Group
03.2023 - Current
Customer Service /Personal Shopper
Hy-Vee
07.2021 - 05.2023
Customer Service Representative
Minsky’s Pizza
02.2019 - 09.2019
Certification - Medical Assisting
Concorde Career College
High School Diploma -
Lees Summit North High School
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