Hannah Kernan
St. Peters,
Summary
Dedicated administrative professional transitioning to healthcare, seeking a Patient Access Representative role. Leverages exceptional customer service, high speed data entry, and phone management to deliver accurate patient registration and care with empathy. Proven ability to thrive in a fast-paced environment while ensuring HIPAA compliance and seamless front-office operations.
Overview
9
9
years of professional experience
Work History
Office Manager
Gleeson Asphalt
Belleville, IL
02.2024 - Current
- Coordinate office operations to enhance workflow efficiency and communication among teams.
- Manage scheduling, ensuring optimal resource allocation for projects and meetings.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Oversee inventory management processes, streamlining supply ordering and reducing costs.
- Facilitate team meetings to discuss project updates and address operational challenges effectively.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative Assistant
Gleeson Asphalt
Belleville, IL
03.2020 - 02.2024
- Maintained accurate records and files using electronic document management systems.
- Developed and implemented efficient office procedures to enhance workflow productivity.
- Evaluated existing administrative processes, recommending improvements to enhance operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Server
E.L. Flangan's
Highland, IL
03.2017 - 03.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, demonstrating strong time management and prioritization skills.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on menu offerings and service protocols to enhance team performance.
Education
High School Diploma -
Highland High School
HighlandNo Degree -
SIUE
Edwardsville, IL Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Medical terminology
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Quality assurance
- Records maintenance
Timeline
Office Manager
Gleeson Asphalt
02.2024 - Current
Administrative Assistant
Gleeson Asphalt
03.2020 - 02.2024
Server
E.L. Flangan's
03.2017 - 03.2020
High School Diploma -
Highland High School
No Degree -
SIUE