Hannah Huntley
Waynesville
Summary
Results-driven Customer Service Professional with extensive experience in USPS environments, specializing in customer support and complaint resolution. Proven expertise in enhancing workflow efficiency and utilizing technical troubleshooting skills to improve customer satisfaction. Known for effective communication and innovative problem-solving strategies, consistently achieving high service standards and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
USPS
11.2025 - Current
- Ensured timely mail delivery by sorting and distributing effectively.
- Maintained accurate inventory of postal supplies and equipment.
- Resolved customer inquiries promptly, delivering exceptional service.
- Streamlined delivery processes in collaboration with team members, boosting efficiency.
- Operated postal vehicles safely, adhering to traffic regulations and policies.
Private Home Tutor
Laila Medina
08.2020 - 05.2022
- Enhanced student comprehension through tailored lesson plans for individual learning styles.
- Conducted one-on-one tutoring in math and language arts, boosting student performance.
- Supplemented traditional teaching with educational software and online resources effectively.
- Informed parents regularly on student progress and improvement areas identified.
- Supported students with academic challenges to improve grades and confidence levels.
- Collaborated with parents to set specific academic goals for their children.
Stower
Amazon
05.2021 - 02.2022
- Enhanced inventory tracking through efficient warehouse management system operations.
- Optimized stowing processes by collaborating with team members for improved workflow.
- Facilitated easy retrieval by ensuring accurate product placement in storage locations.
- Minimized picking errors through regular quality checks on stowed items.
- Maximized space utilization in warehouse storage by implementing best practices.
- Identified damages and reported discrepancies to supervisor for resolution.
Customer Service Representative
W5 Golf
07.2020 - 05.2021
- Enhanced customer satisfaction by resolving inquiries using CRM software.
- Managed high call volume, ensuring quality service standards were maintained.
- Accurately documented customer interactions for effective follow-up and resolution.
- Provided accurate product information by maintaining up-to-date knowledge of offerings.
- Actively listened to customers, swiftly addressing concerns and escalating major issues.
- Demonstrated multitasking skills by handling calls, note-taking, and customer inquiries.
Education
High School Diploma -
Hardaway Highschool
Columbus, GA05-2020
Skills
- Relationships and rapport
- Geographical awareness
- Microsoft windows
- Customer support
- Data entry
- Customer satisfaction
- Written and oral communication
- Complaint resolution
- Quality assurance
- Call management
- Payment processing
- LiveChat
- Documentation and reporting
- Keyboarding
- Technical troubleshooting
- Patience maintenance
- Service recommendations
- Sales and upselling
- Patience and empathy
- Collaborative learning
- Teaching strategies
- Creativity and innovation
Languages
English
Native or Bilingual
Timeline
City Carrier Assistant
USPS
11.2025 - Current
Stower
Amazon
05.2021 - 02.2022
Private Home Tutor
Laila Medina
08.2020 - 05.2022
Customer Service Representative
W5 Golf
07.2020 - 05.2021
High School Diploma -
Hardaway Highschool