Hannah Fishback
St Louis
Summary
I am a customer-focused professional with experience in hospitality leadership, management, and social media marketing. I am known for being a strong communicator as well as reliability, organization, and building positive relationships. I have a proven ability to lead teams, deliver excellent service, and adapt quickly in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Lead
Sunny Street Cafe
Wildwood
06.2021 - Current
- Deliver high-quality customer service while resolving concerns and ensuring guest satisfaction.
- Process customer checks accurately and assist guests with menu selections and recommendations.
- Build strong relationships with repeat customers and support new staff training.
Club Manager
Planet Fitness
Ballwin
07.2024 - 07.2025
- Supervised and trained a team of 18+ employees in a customer-focused environment.
- Managed scheduling, payroll, onboarding, and compliance with labor standards.
- Maintained facility cleanliness, safety standards, and high member satisfaction.
Social Media Intern
Sunnen Products Company
St Louis
05.2022 - 08.2023
- Created and scheduled engaging content for Twitter, Facebook, and LinkedIn.
- Tracked engagement metrics to identify effective content and support campaigns.
- Developed engaging content for social media platforms to enhance brand visibility.
- Assisted in monitoring social media channels for customer engagement and feedback.
Education
Degree in Progress - Digital Communications And Media
Maryville University
Town And Country, MO05-2023
Associate of Arts - Communication
St. Louis Community College
St. Louis05.2021
Skills
- Customer Service
- Team Leadership
- Effective communication
- Organization
- Time Management
- Social Media Content
- Canva
- Loomly
- Microsoft Office
- Detail-Oriented
- Relationship building
- Conflict resolution
Certification
- Google Ads - Marketing & Development, 2022
- Hootsuite Social Marketing, 2021
Timeline
Club Manager
Planet Fitness
07.2024 - 07.2025
Social Media Intern
Sunnen Products Company
05.2022 - 08.2023
Server Lead
Sunny Street Cafe
06.2021 - Current
Degree in Progress - Digital Communications And Media
Maryville University
Associate of Arts - Communication
St. Louis Community College