Hannah Howard
Joplin
Summary
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Easterseals
Joplin
09.2025 - Current
- Assisted clients in developing social skills through group activities and interactions.
- Maintained a safe and clean environment for clients during all activities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Documented client progress and behavior in daily reports for team review.
Direct Support Professional
Firefly
Joplin
08.2025 - 09.2026
- Assisted clients in developing social skills through group activities and interactions.
- Documented client progress and behavior in daily reports for team review.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Special Accounts Representative
Dwaynes Photo
Parsons
12.2023 - 08.2025
- Managed customer inquiries regarding special accounts and photography services.
- Developed tailored solutions to enhance customer satisfaction and loyalty.
- Maintained accurate records of client interactions and transactions in databases.
- Addressed client concerns promptly to ensure smooth account operations.
Paraprofessional
Carl Junction Schools
Carl Junction
08.2023 - 12.2023
- Guided students during instructional time to reinforce learning objectives.
- Supervised student behavior to maintain a safe and productive environment.
- Monitored student performance to identify areas for additional support.
Sales Associate
Missouri Farm Bureau
Joplin
06.2022 - 08.2023
- Assisted customers with product selection and inquiries about services.
- Processed sales transactions accurately using point-of-sale systems.
- Built strong relationships with clients to enhance customer loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Farmers Insurance Agency
Joplin
08.2021 - 06.2022
- Assisted customers with product selection and inquiries about services.
- Maintained inventory levels and organized merchandise displays effectively.
- Processed sales transactions accurately using point-of-sale systems.
- Built strong relationships with clients to enhance customer loyalty.
Receptionist
Freeman Ozark OBGYN
Joplin
05.2020 - 08.2021
- Greeted patients and visitors warmly to create a welcoming environment.
- Answered phone calls, addressing inquiries and directing them appropriately.
- Managed appointment scheduling using electronic health record systems efficiently.
- Collected patient information and maintained accurate records for physician access.
- Assisted in billing processes by collecting co-pays and verifying insurance information.
Teller
American Bank
Baxter Springs
09.2015 - 04.2020
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service and resolved inquiries promptly.
- Managed cash drawer and ensured balanced transactions daily.
- Promoted bank products and services to enhance customer engagement.
- Maintained compliance with banking regulations and internal policies.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05-2014
Skills
- Effective communication
- Time management
- Conflict resolution
- Behavioral support
- Attention to detail
- Adaptability
- Team collaboration
Timeline
Direct Support Professional
Easterseals
09.2025 - Current
Direct Support Professional
Firefly
08.2025 - 09.2026
Special Accounts Representative
Dwaynes Photo
12.2023 - 08.2025
Paraprofessional
Carl Junction Schools
08.2023 - 12.2023
Sales Associate
Missouri Farm Bureau
06.2022 - 08.2023
Sales Associate
Farmers Insurance Agency
08.2021 - 06.2022
Receptionist
Freeman Ozark OBGYN
05.2020 - 08.2021
Teller
American Bank
09.2015 - 04.2020
High School Diploma -
Carl Junction High School