Hanna Patsevich
Independence,MO
Summary
Compassionate and dedicated customer service professional with a strong ability to connect with people, understand their needs, and provide thoughtful solutions. A solid team player with a positive attitude, strong interpersonal skills, and a passion for learning. Certified Pharmacy Technician (CPhT) with experience in the healthcare industry. Bachelor's degree in Business Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens Specialty Pharmacy
03.2025 - Current
- Managed prior authorizations by coordinating with insurers and doctors' offices to ensure timely therapy access.
- Followed up with insurers and prescribers to resolve coverage issues and prevent treatment delays.
- Accurately filled and processed specialty prescriptions under pharmacist supervision, ensuring patient safety.
- Scheduled medication deliveries and patient pick-ups to support continuity of care.
- Processed prescription sales and verified patient and insurance information in compliance with HIPAA and Walgreens standards.
- Processed ~60 new prescriptions daily, managing data entry, insurance verification, prior authorizations, ICD-10 documentation, patient financial assistance enrollment, and delivery coordination.
Customer Service & Support Specialist
Vienna Insurance Group
08.2022 - 06.2023
- Provided support and guidance to agents and customers, effectively handling high-pressure situations, problem-solving and resolving issues related to policies, services, billing and complaints.
- Conducted accurate insurance cost calculations and valuations to assist agents and customers in making informed decisions.
- Addressed client concerns promptly, offering practical solutions to improve customer experience.
- Recognized as Best Customer Service of the Month in 2023.
Consultant & Salesperson
TUDOR HOUSE Ltd.
08.2020 - 07.2022
- Managed a demanding high-end customer segment and provided personalized service.
- Processed high-volume corporate orders, coordinated purchases, gift selections, logistics, inventory and back-office operations to ensure timely execution under tight deadlines.
- Organized and hosted client events to drive sales.
Consultant & Salesperson
Inditex Group
11.2019 - 05.2020
- Contributed to a 20% increase in annual profits within one year.
- Provided customer assistance, managed inventory and maintained store presentation.
- Handled cash operations, ensuring accuracy in transactions.
- Assisted in store operations by developing product promotion ideas to enhance sales and customer engagement.
Education
Certificate - English Language
Open Heart Language Academy (OHLA0
Boca Raton, FL08.2024
BBA - Marketing & Management
Kozminski Business University
Warsaw, Poland06.2023
Graduate Certificate - Dental Assistant
Cosinus Medical School
Warsaw, Poland07-2020
Skills
- Organization
- Problem Resolution
- Medical & Pharmaceutical Terminology
- Customer Service & Patient Communication
- Microsoft Office Suite
- Data Entry & Analysis
- Complaint Handling
- Time Management
- Computer Proficiency
- Documentation Handling
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- Pharmacy Technician License (MO)
LANGUAGES
English: Professional Working
Polish: Native or Bilingual
Russian: Native or Bilingual
Ukrainian: Limited Working
Belarusian: Native or Bilingual
Timeline
Pharmacy Technician
Walgreens Specialty Pharmacy
03.2025 - Current
Customer Service & Support Specialist
Vienna Insurance Group
08.2022 - 06.2023
Consultant & Salesperson
TUDOR HOUSE Ltd.
08.2020 - 07.2022
Consultant & Salesperson
Inditex Group
11.2019 - 05.2020
Certificate - English Language
Open Heart Language Academy (OHLA0
BBA - Marketing & Management
Kozminski Business University
Graduate Certificate - Dental Assistant
Cosinus Medical School
HOBBIES AND INTERESTS
Gym Workouts, Team Sports, Photography, Drawing and Painting, Road Trips, Cooking, Yoga
INTERNSHIP
- Dec 2019 – Jun 2020
- Dental Assistant Intern - Surgery and Prosthetics Department
- Czerniuk and Partners Dental Clinic, Warsaw, Poland
- Provided compassionate care and ensured patient comfort throughout procedures.
- Assisted the prosthodontist with patient examinations, procedure preparations and post-care instructions.
- Managed patient records, scheduled appointments and supported daily operations to maintain efficiency.
- Maintained a sterile and organized environment by cleaning and sterilizing instruments and equipment.