Hamza Abushawish
St Louis
Summary
Dynamic professional with a proven track record in front desk management and problem-solving, honed at companies like Sonesta ES Suites. Excelled in enhancing guest services and implementing marketing strategies to boost occupancy. Skilled in analytical mastery and customer service, demonstrating significant improvements in guest satisfaction and operational efficiency.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Valvoline Technician
Valvoline Instant Oil
02.2025 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- changing oil on vehicles
Front Desk Operator
Residence Inn by Marriott
02.2024 - 12.2024
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided services efficiently and with high level of accuracy.
- Analyzed and evaluated business data to identify opportunities for improvement.
Front Desk Operator/Housekeeping Supervisor
Sonesta ES Suites
01.2023 - 01.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
- Implemented marketing and promotional initiatives to increase occupancy.
- making schedules
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate Degree in Nursing -
Saint Louis Community College
St. Louis, MO01-2028
Skills
- Guest services
- Problem-solving skills
- Front desk management
- Documentation
- Analytical mastery
- Sales expertise
- Listening skills
- Marketing
- Guest accommodations
- Customer service
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Valvoline Technician
Valvoline Instant Oil
02.2025 - Current
Front Desk Operator
Residence Inn by Marriott
02.2024 - 12.2024
Front Desk Operator/Housekeeping Supervisor
Sonesta ES Suites
01.2023 - 01.2024
Associate Degree in Nursing -
Saint Louis Community College
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