Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hallie Galvan

Restaurant Manager
Columbia

Summary

Highly proactive manager with 8 years of experience in team leadership in service industry. Background includes sales, management and customer service in fast-paced settings.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Pasta Factory
08.2014 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Cross-trained crew members on different duties to increase coverage.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.

Bartender

Social Room
04.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Pastry Chef

Sycamore
10.2021 - 03.2024
  • Maintained well-organized mise en place to keep work consistent.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Developed new pastry recipes, resulting in increased sales and positive feedback.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
  • Improved supplier relationships to secure high-quality ingredients, ensuring superior product offerings.
  • Implemented seasonal menu rotation, attracting customers with variety of fresh and timely offerings.

Education

High School Diploma -

Rock Bridge
Columbia, United States
05.2001 -

Skills

Inventory management

Cash management

Time management

Point of sale systems

Strong multitasking

Sales reporting

Suggestive selling

Cleanliness and hygiene

Customer service expertise

Outgoing personality

Staff training

Employee scheduling

Task delegation

Timeline

Bartender

Social Room
04.2024 - Current

Pastry Chef

Sycamore
10.2021 - 03.2024

Restaurant Manager

Pasta Factory
08.2014 - Current

High School Diploma -

Rock Bridge
05.2001 -

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Hallie GalvanRestaurant Manager