Haley Johnson
Kansas City
Summary
Versatile educator and client service representative skilled in engaging diverse learners through innovative teaching methods in music and acting. Proven ability to manage client inquiries and deliver timely solutions, ensuring a high level of accuracy in documentation and compliance. Committed to creating inclusive environments that foster academic and personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
American Century Investments
Kansas City
09.2025 - Current
- Managed client inquiries and resolved issues through effective communication.
- Coordinated with internal teams to ensure timely service delivery.
- Maintained accuracy and attention to detail when processing financial documentation, client onboarding materials, and account-related transactions.
- Achieved and surpassed key performance indicators
- Followed company policies and compliance procedures while processing client requests accurately and efficiently.
Long Term Substitute - Music
Kelly Services
Kansas City
08.2023 - Current
- Successfully implemented strategies that fostered an atmosphere conducive to learning.
- Utilized creative teaching methods to engage student interest and maximize learning potential.
- Teach music theory to grades K-5
- Implement diversity and inclusion in lesson planning, fostering music appreciation.
Long Term Building Substitute
Kelly Services
Kansas City
08.2022 - 05.2023
- Taught multiple grade levels (K-5), adapting to various classroom needs.
- Developed efficient lesson plans aligned with state standards.
- Designed professional goals through observation and mentorship.
- Maintained excellent classroom management across all grade levels.
Graduate Teaching Assistant
University of Florida
Gainesville
08.2019 - 05.2022
- Instructed students in foundational acting methods including Uta Hagen, Kristen Linklater, Fay Simpson, Stanislavski, and David Mamet.
- Conducted scene study, monologue work, improv, and character analysis classes.
- Developed students' observational and present-moment acting skills.
- Managed grading and provided detailed evaluations for assignments and final projects.
Education
MFA - Theatre
University of Florida
Gainesville, FL, US05-2022
BA - Theatre
Graceland University
Lamoni, IA, US12-2018
Skills
- Relationship building and management
- Cultural Sensitivity
- Attention to Detail
- Documentation Management
- Transaction Processing
- Communication Skills
Certification
DESE Substitute Teacher Certification
Awards
- Graduate Student Teaching Award, University of Florida, 2022
- Irene Ryan Acting Scholarship, Kennedy Center American Theatre Festival, 2018
Timeline
Client Service Representative
American Century Investments
09.2025 - Current
Long Term Substitute - Music
Kelly Services
08.2023 - Current
Long Term Building Substitute
Kelly Services
08.2022 - 05.2023
Graduate Teaching Assistant
University of Florida
08.2019 - 05.2022
MFA - Theatre
University of Florida
BA - Theatre
Graceland University