Haleigh Marie Martin
Ozark
Summary
Results-driven sales and operations professional with over 10 years of diverse experience in customer service, inside sales, electrical distribution, and project management. Demonstrated expertise in managing large-scale electrical and lighting projects exceeding $1 million, effectively handling territory-wide and global accounts, and navigating complex order-to-invoice workflows. Recognized for exceptional communication, problem-solving abilities, and adaptability in fast-paced environments. A trusted key stakeholder and collaborative team player dedicated to achieving operational excellence and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Project Manager
C&O Sales
01.2024 - Current
- Advanced career by shifting from electrical inside sales to project management role on lighting team to enhance project execution.
- Large quotes for electrical ($1M )
- Phone calls (customers, suppliers, etc)
- Ran weekly sales reports
- Remote work for 2 years
- Key Holder
- Order Entry
- RMA's
- Cultivated and maintained strong partnerships with global accounts throughout Nebraska, Iowa, Missouri, and Kansas, ensuring alignment with business objectives.
- Managed invoicing processes and resolved outstanding payment issues.
- Receive Packages
- Fill-in when needed
- Travel (training / events / factory tours)
- Oversaw organization and execution of trade shows to enhance brand visibility.
- Assisted in office renovation at new location. Removed carpet and painted entire office. Helped lay flooring and construct furniture including desks and chairs.
Inside Sales Representative
Wesco Distribution
10.2021 - 01.2024
- Opening / Closing - Key Holder
- Oversaw management of Tyson global accounts to ensure client satisfaction and retention.
- Conducted thorough research to source materials that align with project specifications.
- Coordinated incoming and outgoing calls to support organizational communication needs.
- Generated daily reports on sales backorders and inventory levels.
- Fill-in when needed
- Work on our national stock levels
- Managed dispute resolution processes and invoicing report generation.
- Achieved seamless transition to remote and hybrid work formats during COVID-19. Enhanced team collaboration and productivity through effective communication strategies. Fostered a supportive work environment that adapted to new challenges.
Inside Sales Representative
Wholesale Electric Supply
01.2018 - 01.2020
- Managed incoming phone calls to ensure effective communication and customer service.
- Processed customer orders efficiently and accurately. Assisted in managing order fulfillment to enhance customer satisfaction. Supported team members in maintaining a smooth workflow during peak hours.
- Managed store opening and closing procedures to ensure operational efficiency.
- Executed closing and opening procedures for cash register operations.
- Implemented effective organization and cleaning strategies to ensure optimal functionality and safety standards.
- Managed stock levels and conducted inventory checks to ensure optimal supply availability.
- Assisted in processing incoming shipments and organizing outgoing deliveries. Supported inventory management by tracking stock levels and maintaining accurate records. Collaborated with team members to ensure timely and efficient handling of goods.
- Ordering material from manufactures for customers
- Ordering supplies for co workers and office needs
- Pulling material in warehouse for customer pick up
- Executed precise cutting of wire reels to ensure optimal material usage.
- Achieved seamless relocation to a new site in 2019, enhancing employee accessibility. Improved team morale by prioritizing proximity to home. Streamlined adaptation processes for a smooth transition.
- Assisted in front desk operations as a receptionist. Supported warehouse team to gain product knowledge. Transitioned into sales role to leverage product expertise.
Greenskeeper
CaddiesShack Golf Store
05.2014 - 05.2019
- Facilitated customer satisfaction through effective communication and problem-solving strategies.
- Executed online sales strategies on eBay to maximize product visibility and revenue.
- Oversaw inventory management and provided responsive support to phone line inquiries.
- Coordinated the organization and pricing of merchandise to ensure accurate product representation and customer satisfaction.
- Managed register operations and executed daily sales reconciliation.
- Managed thorough cleaning and restocking processes each day to ensure optimal store presentation and organization.
- Facilitated relocation efforts during organizational expansion.
Education
High School Diploma -
Rogers Heritage High School
05-2017
Skills
- Office Skills 50GWPM 9170% accuracy
- Issue handling and resolving
- Stock (Receiving & Shipping)
- Inside Sales & Project Management
- Electrical & Lighting Distribution
- Large Quote Development ($1M)
- Account & Territory Management
- Global Account Support
- Order Entry, RMAs & Invoicing
- Inventory Management & Reporting
- Customer Service &Relationship Building
- Communication & Time Management
- Leadership & Key Holder Responsibilities
Accomplishments
- Volunteer & Make Up Artist Nightmares Haunted House Bella Vista, Ar Seasonal October-November
- 3 Years (214 Hours)
- Photography Business Auburn Click Photography
- Customized Items Business Haze Creative Creations
Additional Experience
- Freedom Dreamer Boudoir Photography – PT Assistant
- Dollar General – Key Holder
- Smitty's Garage – Server / Busser
- Serco Call Center (Seasonal, PT) – Customer Support
- Topgolf Rogers – PT Server / Opener / Closer
Timeline
Project Manager
C&O Sales
01.2024 - Current
Inside Sales Representative
Wesco Distribution
10.2021 - 01.2024
Inside Sales Representative
Wholesale Electric Supply
01.2018 - 01.2020
Greenskeeper
CaddiesShack Golf Store
05.2014 - 05.2019
High School Diploma -
Rogers Heritage High School