Halee Moeser
Saint Peters
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Alarm Monitor
Central District Alarm
Clayton
09.2025 - 12.2025
- Monitored alarm systems for security breaches and abnormal activity.
- Responded promptly to alarm notifications and initiated appropriate emergency protocols.
- Collaborated with law enforcement and emergency services during incidents.
- Documented alarm events and maintained accurate logs for future reference.
- Assisted in troubleshooting technical issues with alarm equipment and software.
- Provided excellent customer service to clients regarding alarm inquiries and concerns.
- Trained customers on how to use their alarm systems correctly and safely.
- Received emergency calls, assessed situations, and notified appropriate personnel or authorities.
- Responded promptly to customer inquiries regarding system malfunctions and other issues.
Floor Support
Rose International
12.2023 - 08.2025
- Assisted Call Representatives when sending questions in the chat and responding them immediately.
- Assisted clients when they are requesting a supervisor to take over the call.
- Created, formulated, and sent nightly spreadsheets.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Payment Processor
Carshield
02.2023 - 08.2023
- Improved the companyʼs direction by prioritizing customers and making changes based on feedback.
- Guided customers through their policy and payment questions.
- Educated customers about the companyʼs promotions.
- Communicated with management clearly and concisely.
- Monitored customerʼs accounts on a daily basis.
- Processed customer payments efficiently and accurately using internal systems.
- Reviewed payment transactions for compliance with company policies.
- Communicated with customers regarding payment inquiries and issues.
- Maintained accurate records of all payment transactions and adjustments.
Pharmacy Technician
CVS
10.2021 - 10.2022
- Assisted patients in saving money by suggesting generic alternatives to prescription medication.
- Provided special services, account updates, and promotional options to patients.
- Verified patient data and billing information to identify and correct erroneous bills caused by system error.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in medication management and patient consultations.
- Operated pharmacy software for order entry and patient records maintenance.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
High School -
Francis Howell Central High School
Cottleville, MO 08.2017 - 05.2022
Skills
- Microsoft Office
- Merchandise Handling
- Organizational and time management skills
- Mathematical strengths
- Problem solving
- Customer service
- Attention to details
- Multi-tasking ability
- Product Knowledge and recommendations
- Alarm system monitoring
- Emergency response protocols
- Technical troubleshooting
- Customer training
- Data entry efficiency
- Payment processing accuracy
- Client relationship management
- Attention to detail
- Call prioritization
- Quick response
- Customer support software
- Payment processing
- Quality assurance
- Data analysis and reporting
- Data entry
- Money handling
- Data collection
- Empathy and patience
- Computer proficiency
- Relationship building
- Quality control
Timeline
Alarm Monitor
Central District Alarm
09.2025 - 12.2025
Floor Support
Rose International
12.2023 - 08.2025
Payment Processor
Carshield
02.2023 - 08.2023
Pharmacy Technician
CVS
10.2021 - 10.2022
High School -
Francis Howell Central High School
08.2017 - 05.2022