Hailey Wing
Liberty,MO
Overview
5
5
years of professional experience
Work History
Collector
Centrinex
07.2023 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Researched accounts and completed due diligence to resolve collection problems.
Sales Associate
Bath and Body Works, Limited Brands
09.2022 - 06.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sandwich Artist
SUBWAY®Restaurants
04.2020 - 06.2023
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Greeted guests, promoted specials, and took orders.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NM05-2022
Skills
- Debt management
- Billing and collections best practices
- Account updating
- Complaint resolution
- Call center experience
Timeline
Collector
Centrinex
07.2023 - Current
Sales Associate
Bath and Body Works, Limited Brands
09.2022 - 06.2023
Sandwich Artist
SUBWAY®Restaurants
04.2020 - 06.2023
High School Diploma -
Bloomfield High School
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