Hailey Petro
Sparta
Summary
Dedicated and diligent professional with a strong work ethic, exceptional attention to detail, and a commitment to excellence. Highly motivated, fast learner, and meticulous in task execution. Eager to apply strong organizational skills and a proactive attitude to thrive in a new career path.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Key/Elevate
04.2024 - Current
- Oversaw all financial operations, including daily vault reconciliations involving substantial cash volumes, securing deposits, and maintaining full compliance with internal and external audit standards.
- Created and implemented spreadsheets to streamline operations and improve efficiency; managed administrative tasks including office operations, backend processes, email correspondence, data entry, financial reconciliation, cash handling, and procurement of office supplies.
- Maintained strict adherence to regulatory compliance, liaising with Missouri DHSS to ensure store operations met all legal and health requirements.
- Led, trained, and motivated a diverse team, cultivating a positive, high-performing work environment by leading through example and fostering collaboration.
- Managed payroll and regularly processed scheduling to optimize staffing and meet business needs.
- Played a key role in building a strong, reliable team culture by addressing challenges professionally and encouraging growth and accountability across all levels.
Supervisor
Key/Elevate
11.2023 - 04.2024
- Promoted to Supervisor role and quickly adapted to new responsibilities, excelling in leadership during a significant acquisition and operational transition.
- Ensured smooth daily operations by providing consistent support, education, and motivation to team members during periods of major organizational change.
- Maintained a strong commitment to leadership, education, and operational excellence, consistently exceeding role expectations.
- Played a key role in maintaining team morale, improving workflow, and supporting company goals through a dedicated, hands-on leadership style.
Floor Lead
Missouri Joint Ventures
11.2022 - 11.2023
- Delivered exceptional customer service by educating clients on product features, unique attributes, and benefits to create personalized and positive experiences tailored to individual needs.
- Utilized deep knowledge and a patient-centered approach to guide consumers toward products best suited to their individual needs.
- Consistently demonstrated dedication, work ethic, and expertise, leading to increased responsibilities as a trusted Floor Lead and Closer.
- Supported daily operations by overseeing floor activities, mentoring team members, and ensuring a smooth closing process while maintaining compliance and high service standards.
Dispatcher
TheMirrorCompany.com LLC
05.2019 - 03.2020
- Scheduled and coordinated mirror installations nationwide, ensuring timely service and clear communication with customers.
- Managed customer accounts using Intuit QuickBooks to schedule appointments, track order details, and process payments accurately.
- Provided exceptional customer service, skillfully de-escalating concerns and resolving issues with professionalism and a focus on customer satisfaction.
- Maintained a calm and solutions-oriented approach, even in high-pressure situations, to build trust and ensure a positive customer experience.
Assistant Coach (Basketball, Cross County, Track)
Chadwick School District
01.2016 - 05.2019
- Assisted head coaches during practices, meets, and games, supporting the development of Jr. High and High School student-athletes.
- Contributed to team operations by organizing practices, managing equipment, and aiding in game-day preparation and strategy.
- Fostered a positive, team-oriented atmosphere, helping student-athletes build skills, confidence, and sportsmanship.
- Gained valuable coaching experience while providing mentorship and leadership to young athletes both on and off the field.
Education
Associate of Arts -
Ozarks Technical Community College
Nixa, MO05.2019
High School Diploma - undefined
Chadwick High School
Chadwick, MO05.2015
Skills
- Communication
- Customer Service
- Empathy
- Conflict Resolution
- Leadership
- Team Building and Motivation
- Scheduling and Staffing
- Critical Thinking
- Adaptability
- Attention to Detail
- Compliance and Regulatory Adherence
Timeline
Assistant Store Manager
Key/Elevate
04.2024 - Current
Supervisor
Key/Elevate
11.2023 - 04.2024
Floor Lead
Missouri Joint Ventures
11.2022 - 11.2023
Dispatcher
TheMirrorCompany.com LLC
05.2019 - 03.2020
Assistant Coach (Basketball, Cross County, Track)
Chadwick School District
01.2016 - 05.2019
High School Diploma - undefined
Chadwick High School
Associate of Arts -
Ozarks Technical Community College
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