Hailey Mackiewicz
hazelwood
Summary
Dynamic Scheduling Coordinator at Medical West Respiratory Services, professionally adept at delivering exceptional customer service and managing high call volumes. Proven ability to resolve conflicts and maintain professionalism under pressure, while utilizing advanced scheduling software to optimize operations. Skilled in effective communication and time management, ensuring seamless coordination across diverse teams.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Medical West Respiratory Services
St Louis
03.2024 - Current
- A culturally diverse felid agent maintaining utmost professionalism while scheduling and communicating with people of all different walks of life and backgrounds, to provide them with their needed medical equipment.
- Collaborated with multiple departments to ensure schedules aligned with business goals and service standards.
- Maintained accurate records in scheduling software, databases, and updated calendars in real time.
- Handled incoming calls, emails, and messages related to scheduling inquiries, cancellations, and changes.
- Provided excellent customer service by resolving scheduling conflicts, and ensuring timely service.
Caregiver
Freedom Care
St Louis
07.2023 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- I observed changes in behavior or physical condition that may require medical attention and reported them.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Housekeep
Ameristar Casino Resort Spa
St Charles
03.2022 - 03.2024
- Performed thorough cleaning of guest rooms, bathrooms, kitchens, and common areas. To maintain a high standard of cleanliness and presentation.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Restaurant Hostess
Culpeppers Restruant
St Charles
04.2021 - 05.2022
- Greeting guests, managing reservations, seating customers, and ensuring a positive dining experience.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
Orchard Farm High School
St Charles, Mo05-2022
Some College (No Degree) - General Studies With Emphasis On Sonography
Saint Louis Community College
St. Louis, MOSkills
Professional customer service and etiquette
Tactfully apply assertiveness in communication with customers, if necessary
Experienced in effective communication with people of all backgrounds and nationalities
Skilled in the effective use of time management to complete multiple assignments and necessary activities in accordance with daily, personal, and work responsibilities
Maintained professionalism and sound judgment as a competent employee under rapidly changing and high-stress conditions, including dealing with high call volume and disgruntled customers
Demonstrate resilience and emotional intelligence in a fast-paced, dynamic workplace
Courses and Training
- CPR 10 hour trained
- Infant CPR 10 hour trained
- Naloxone Admisteration 15 hour trained
- Sexual Harassment Training (June 2025)
- Public Speaking (40 hours)
- Animal Handling
- Activity and Workplace Violence Risk Management Training (Jan 2025)
- Carts and Racks safety training (Feb 2025)
- Hazmat General Awareness training and safety training (March 2025)
- Blood Born Pathogens Training (March 2025)
- Code of Business Integrity training (May 2025)
- Servicing Facilities and Inventory Tracking (May 2025)
- Anti Harassment Training (June 2025)
- Slips Trips and Falls (June 2025)
- Pharmacovigilance and Device Reporting Training (June 2025)
Certifications available upon request.
Timeline
Scheduling Coordinator
Medical West Respiratory Services
03.2024 - Current
Caregiver
Freedom Care
07.2023 - Current
Housekeep
Ameristar Casino Resort Spa
03.2022 - 03.2024
Restaurant Hostess
Culpeppers Restruant
04.2021 - 05.2022
High School Diploma -
Orchard Farm High School
Some College (No Degree) - General Studies With Emphasis On Sonography
Saint Louis Community College
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