Hailey Guebert
Cape Girardeau
Summary
Dynamic and dedicated professional with extensive experience in customer servicd. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in POS system operation and cash handling, consistently fostering positive relationships with patrons and ensuring a clean, welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Hotshots
08.2024 - 10.2025
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Coordinated efficient table service, enhancing workflow and guest satisfaction.
- Trained new staff on menu knowledge and service protocols, improving team performance.
- Managed cash register operations, ensuring accuracy in transactions and end-of-shift reports.
- Collaborated with kitchen staff to communicate orders effectively, reducing wait times.
- Developed strong relationships with regular patrons, fostering a loyal customer base.
Teaching Assistant
St. John’s Lutheran Daycare
10.2021 - 08.2024
- Supported classroom management by maintaining a positive learning environment.
- Communicated effectively with parents regarding student development and classroom events.
- Participated in staff meetings to contribute ideas for program improvement and collaboration.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Wait Staff Member
The Office Bar & Grille
01.2020 - 01.2022
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Managed cash register operations, processing payments efficiently and accurately.
After-School Care Worker
YMCA
11.2020 - 10.2021
- Supervised children in after-school activities, ensuring safety and engagement.
- Assisted in planning and implementing recreational programs tailored to diverse interests.
- Fostered positive relationships with students, parents, and staff to enhance community involvement.
- Monitored behavioral issues, applying conflict resolution strategies to maintain a constructive environment.
- Collaborated with team members to evaluate program effectiveness and identify areas for improvement.
- Provided support during homework sessions, encouraging academic growth and problem-solving skills.
Wait Staff Member
Lisa’s Market Street Bar & Grille
11.2018 - 08.2019
- Trained new staff on service protocols and best practices, fostering a cohesive team environment.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Education
Bachelors of Elementary Education -
Southeast Missouri State University
Cape Girardeau, MOAssociate of Arts -
Southwestern Illinois College
Belleville, Illinois, IL05.2023
High School Diploma -
Red Bud High School
Red Bud, IL05.2020
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Cleanliness and hygiene
- Food safety
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Positive and professional
Certification
- Food Handlers License
- CPR & First Aid Certified
Timeline
Wait Staff Member
Hotshots
08.2024 - 10.2025
Teaching Assistant
St. John’s Lutheran Daycare
10.2021 - 08.2024
After-School Care Worker
YMCA
11.2020 - 10.2021
Wait Staff Member
The Office Bar & Grille
01.2020 - 01.2022
Wait Staff Member
Lisa’s Market Street Bar & Grille
11.2018 - 08.2019
Bachelors of Elementary Education -
Southeast Missouri State University
Associate of Arts -
Southwestern Illinois College
High School Diploma -
Red Bud High School