Hadley DeFreece
Ravenwood
Summary
Healthcare Professional with hands-on experience in patient care and clinical documentation. Achieved optimal patient outcomes through adaptability, problem-solving abilities, and strong knowledge of medical terminology and HIPAA compliance. Committed to healthcare ethics and enhancing patient satisfaction through reliability and active listening.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Access Representative
Mosaic Life Care
St Joesph
07.2025 - Current
- Managed patient appointment scheduling for optimal access and efficiency.
- Assisted in verifying insurance eligibility and benefits for patients.
- Maintained accurate patient records in electronic health systems.
- Coordinated communication between patients and healthcare providers effectively.
- Provided clear information on services and procedures to patients.
- Greeted customers, answered inquiries and provided assistance in a professional manner.
- Educated patients on pre-visit requirements and documentation needed.
- Responded to customer complaints in a timely manner, resolving issues promptly and efficiently.
- Maintained customer records by entering data into the company database system.
CNA Student
Village Care Center
Maryville
12.2024 - 04.2025
- Applied critical thinking to develop effective patient care plans and interventions.
- Maintained accurate records of patient care, condition, progress and concerns according to established protocols.
- Communicated effectively with patients and families to ensure understanding and support in various healthcare settings.
- Assisted nursing staff in providing basic patient care by taking vital signs, measuring height and weight
- Answered patient call signals, signal lights or bells to determine patient needs.
- Documented and reported patient behavior, complaints, and physical symptoms to nurses to facilitate timely care.
- Strived for excellence in patient care to enhance overall healthcare experience.
- Adapted quickly to changes in patient care protocols and healthcare environments.
- Applied healthcare ethics by ensuring patient confidentiality and informed consent.
- Conducted physical assessments to evaluate patient health and identify concerns.
- Utilized medical terminology to accurately communicate patient information and needs.
- Provided personal care assistance to support daily living activities for patients.
- Supported personal needs of patients by addressing comfort and emotional well-being.
- Demonstrated reliability by consistently fulfilling responsibilities and commitments.
- Utilized organizational skills to manage patient records and care schedules efficiently.
- Practiced active listening to understand patient concerns and needs effectively.
- Utilized problem-solving abilities to address patient care challenges promptly.
- Exhibited professionalism in all interactions with patients and healthcare team members.
- Adapted and remained flexible to meet diverse patient needs in healthcare settings.
- Achieved CPR certification to ensure readiness in emergency situations.
- Certified in CPR/AED to respond effectively during medical emergencies.
- Maintained HIPAA compliance to protect patient confidentiality and data security.
- Completed clinical documentation to ensure thorough and precise patient records.
- Obtained CPR certification in 2024 for improved patient safety in emergencies.
- HIPAA Training- 2024
- Participated in OSHA training in 2024 to enhance workplace safety awareness.
Education
High School Diploma -
Northeast Nodaway R2
Ravenwood, MOSome College (No Degree) -
Missouri Western State University
Saint Joseph, MOSkills
- Patient access support
- Patient intake assessment
- Insurance eligibility checks
- Patient scheduling
- Electronic health records
- Appointment scheduling
- Billing coordination
- Clinical documentation
- Documentation accuracy
- Patient information gathering
- Healthcare ethics
- Patient support services
- Communication skills
- Effective communication
- Time management
- Organizational skills
- Reliability
- Adaptability
- Critical thinking
- Problem-solving
- Relationship building
- Medical terminology
- Active listening
- Professionalism
- CPR certification
- HIPAA compliance
- Documentation
- Clinical documentation
Certification
- CPR Certified, 2024
- CPR/AED, 2024
- HIPAA Training, 2024
- OSHA Training, 2024
Timeline
Access Representative
Mosaic Life Care
07.2025 - Current
CNA Student
Village Care Center
12.2024 - 04.2025
High School Diploma -
Northeast Nodaway R2
Some College (No Degree) -
Missouri Western State University