Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Hadleigh Winfrey

Sweet Springs,MO

Summary

With proven expertise at Wal-Mart Pharmacy in managing pharmacy operations and resolving complex issues, I excel in enhancing service quality and efficiency. Known for strong problem-solving abilities and effective communication. I consistently ensure accurate prescription processing and customer satisfaction.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Wal-Mart Pharmacy
11.2023 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Dietary Aide

Nursing Home
08.2022 - 08.2023
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Server

Sherri Lynn's Diner
01.2022 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelor of Science - Forensic Psychology

University of Central Missouri
Warrensburg, MO
05-2027

Associate of Arts - Psychology

State Fair Community College
Sedalia, MO
05-2025

High School Diploma -

Sweet Springs R-7 High School
Sweet Springs, MO
05-2023

Skills

  • Drug security
  • Pharmacy and customer records management
  • Proper labeling procedures
  • Advanced math skills
  • HIPAA
  • Patient confidentiality
  • Prescription labeling
  • Problem-solving skills
  • Insurance confirmation
  • Patient paperwork
  • Verbal and written communication
  • Refill requests

Accomplishments

  • Processed and filled over 700 prescriptions per day.
  • Facilitated the implementation of a new drug inventory system.
  • Earned an associates of arts degree in Psychology.

Certification

  • CPhT - Certified Pharmacy Technician

Languages

English
Full Professional

Timeline

Certified Pharmacy Technician

Wal-Mart Pharmacy
11.2023 - Current

Dietary Aide

Nursing Home
08.2022 - 08.2023

Server

Sherri Lynn's Diner
01.2022 - 08.2022

Bachelor of Science - Forensic Psychology

University of Central Missouri

Associate of Arts - Psychology

State Fair Community College

High School Diploma -

Sweet Springs R-7 High School

Similar Profiles

CREATE PROFILE
Hadleigh Winfrey