Gwyneth Guffey
St. Louis
Summary
Punctual Customer Service Agent experienced in high-stress environments, delivering exceptional service and fostering strong client relationships. Achieved operational efficiency by effectively managing downtime and identifying opportunities for team improvements. Skilled Paralegal adept at navigating ambiguity and providing prompt, professional solutions.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Pet Care Associate
PetSmart
Columbia, MO
09.2025 - 03.2026
- Educated pet owners on proper care, nutrition, and training techniques.
- Assisted customers in selecting appropriate pet products and services.
- Maintained cleanliness and organization of pet care areas and displays.
- Managed inventory levels and stocked products on shelves regularly.
Cashier and Barista
Bertha's Beans
10.2024 - 05.2025
- Memorized recipes and procedures for food and beverage preparation to ensure consistent quality.
- Created a welcoming environment for customers and staff, enhancing overall experience.
- Cared for animals in a shelter environment and handled customer responsibilities promptly and kindly.
Cat Care Assistant
Second Chance Animal Shelter
09.2024 - 12.2024
- Provided care for cats, including those with special needs or FIV, in a shelter environment.
- Maintained cleanliness of facility and managed weekly chores to ensure a safe environment for cats.
- Collaborated with volunteers to ensure timely completion of chores, enhancing overall operational efficiency.
Paralegal
Millsap & Singer, LLC.
05.2023 - 08.2024
- Collaborated with attorneys to ensure timely completion of tasks and adherence to deadlines.
- Updated clients on case statuses to maintain clear communication and trust.
- Reported data from third parties into a system with accuracy and timeliness to support case management.
Cashier
Ted Drewes
03.2022 - 11.2023
- Delivered friendly service while taking orders promptly, enhancing customer experience.
- Processed customer orders efficiently in a fast-paced setting.
- Maintained performance during high-pressure situations and extended hours.
POS Agent and Guest Services Agent
Hidden Valley Ski Resort
12.2020 - 03.2023
- Engaged with guests to enhance satisfaction and address concerns.
- Resolved customer issues by troubleshooting technology problems.
- Facilitated secure transactions and trained new employees on procedures.
Education
Minor - Digital Storytelling
University of Missouri
Columbia, MO 08.2023 - 05.2026
Bachelors Degree - Psychology
University of Missouri - Columbia
Columbia, MODiploma -
Lindbergh Sr. High
St. Louis, MOAssociates Degree -
St Louis Community College, Meramec
St. Louis, MOSkills
- Pet health monitoring
- Pet care management
- Animal hygiene practices
- Inventory management
- Pet supply organization
- Customer service excellence
- Credit card processing
- Complex Problem-solving
- Problem Solving
- Leadership
- Creativity
Accomplishments
- Memorized ingredients and recipes for over 45 menu items.
- Trained and mentored eight other employees.
- Promoted from mixer to frontline cashier after one and a half months.
- Managed more than 40 client cases per week.
- Achieved record sales by Vail standards by completing guest service responsibilities with accuracy and efficiency.
Community Service & Volunteer Work
Cat Care Assistant, Second Chance Animal Shelter, Columbia, MO, 09/24, 12/24, Kept the facility clean and took care of chores weekly., Catered to cats' needs, including special needs cats or cats with FIV., Worked in tandem with other volunteers to complete chores on time.
Hobbies and Interests
Cat Care Assistant, Second Chance Animal Shelter, Columbia, MO, 09/24, 12/24, Kept the facility clean and took care of chores weekly., Catered to cats' needs, including special needs cats or cats with FIV., Worked in tandem with other volunteers to complete chores on time.
Timeline
Pet Care Associate
PetSmart
09.2025 - 03.2026
Cashier and Barista
Bertha's Beans
10.2024 - 05.2025
Cat Care Assistant
Second Chance Animal Shelter
09.2024 - 12.2024
Minor - Digital Storytelling
University of Missouri
08.2023 - 05.2026
Paralegal
Millsap & Singer, LLC.
05.2023 - 08.2024
Cashier
Ted Drewes
03.2022 - 11.2023
POS Agent and Guest Services Agent
Hidden Valley Ski Resort
12.2020 - 03.2023
Bachelors Degree - Psychology
University of Missouri - Columbia
Diploma -
Lindbergh Sr. High
Associates Degree -
St Louis Community College, Meramec