Gwendolyn Barnett
Lee's Summit,MO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Shift Manager
Baxters Coffee & Donuts
04.2024 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Coached a crew of 8-15 to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Sales Manager
Rent-A-Center
09.2023 - 04.2024
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Trainer/ Server
Texas Roadhouse
03.2023 - 10.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
General Manager
Scooters Coffee Shop
11.2021 - 05.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Chanute Highschool
Chanute, KS05-2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Inventory control
- Documentation and reporting
- Schedule management
- Policy administration
Timeline
Shift Manager
Baxters Coffee & Donuts
04.2024 - Current
Sales Manager
Rent-A-Center
09.2023 - 04.2024
Trainer/ Server
Texas Roadhouse
03.2023 - 10.2023
General Manager
Scooters Coffee Shop
11.2021 - 05.2023
High School Diploma -
Chanute Highschool
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