Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwen Jones

Nixa

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Waitress

The Heidelberg Resturant
Columbia
08.2024 - Current
  • Presented menus and answered questions regarding items.
  • Bussed tables as needed during peak hours.
  • Provided accurate change for cash transactions using a cash register system.
  • Answered questions about menu items, ingredients, and pricing.
  • Presented food and beverages to guests at tables.
  • Prepared checks accurately and processed payments promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Trained new employees to perform duties.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Waitress

Roccos Pizza
Nixa
06.2023 - 08.2024
  • Presented menus and answered questions regarding items.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Bussed tables as needed during peak hours.
  • Greeted customers and provided menus.
  • Prepared checks accurately and processed payments promptly.

Crew Member

Braums Ice Cream And Dairy
Nixa
04.2020 - 10.2022
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

High School Diploma -

Nixa High School
Nixa, MO
05-2024

Some College (No Degree) - Health Sciences

University of Missouri
Columbia, MO

Skills

  • Problem solving
  • Effective communication
  • Adaptability
  • Conflict resolution
  • Sales techniques
  • Customer service
  • Cash handling
  • Food safety
  • Reliability

Timeline

Waitress

The Heidelberg Resturant
08.2024 - Current

Waitress

Roccos Pizza
06.2023 - 08.2024

Crew Member

Braums Ice Cream And Dairy
04.2020 - 10.2022

High School Diploma -

Nixa High School

Some College (No Degree) - Health Sciences

University of Missouri
Gwen Jones