Gustavo Gomez Achar
Montevideo
Summary
Proven leader in analytics and strategic development, I drove significant advancements at multinational companies across several verticals and markets, improving their P&L and contributed to an enhanced customer experience, whereas contributed to operational efficiency and fraud prevention through innovative ML/AI solutions. My expertise in analytical data insights and motivational leadership has consistently delivered impactful results across global markets, showcasing a performance-driven mindset and a strong business skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Advanced Analytics ML/AI Regional Manager - Innovation and Development
Cencosud S.A.
Montevideo
12.2022 - Current
- Company Overview: Cencosud SA, a leading multi-format retailer with operations spanning diverse markets in Latin America and US
- Led the development and deployment of advanced analytical and machine learning solutions across Cencosud SA
- Drove end-to-end solution ownership, encompassing analytical design, data modeling, software development, local implementation, security, and cloud deployment, while leading a team of 45+ data scientists and developers
- Delivered strategic projects including sales forecasting, procurement forecasting, pricing optimization, logistics optimization, warehouse efficiency, computer vision, geo-marketing, and last-mile optimization
- Managed a cross-functional team to implement a new regular pricing solution for the core groceries business, resulting in 2pp increase in contribution and a net additional profit of 1 MM USD
- Increased EBITDA in 5% by reducing loss sales and over-stocked costs due to a more accurate promotional forecast
Regional Data Analytics Sr Manager | Fraud & Fintech
PedidosYa
Montevideo
02.2020 - 11.2022
- Company Overview: PedidosYa, a leading Latin American delivery platform operating in 15 markets and part of DeliveryHero, a global leader in online food delivery
- Led the Data Analytics team within the Fintech squad at PedidosYa
- Collaborated closely with Product, Business, Engineering, and UX teams to develop and optimize financial products, ensuring a seamless customer experience while mitigating fraud-related costs
- Managed a team of 10 (2 managers, 8 analysts/data scientists) and oversaw the development of core business products and innovative Fintech solutions
- Drove strategic planning, defined OKRs/KPIs, and prioritized product backlogs
- Leveraged advanced analytics and machine learning models to detect and prevent transactional and operational fraud
- Developed and executed a customer segmentation strategy that increased the acquisition and retention of healthy (non-fraudulent) customers in +10% redirecting marketing coupons previously given to fraudulent customers for 800 K USD / month
Head Of Operations
Crédito de la Casa
Montevideo
07.2018 - 01.2020
- Company Overview: Credito de la Casa (Banco Santander Group)
- Managed the Financial Operations team (20 members) at Credito de la Casa, overseeing business partner payments, customer service, and commercial team support
- Drove automation, process digitalization, and continuous improvement initiatives
- Successfully redesigned internal work processes to streamline operations, reduce manual workload, and optimize resource allocation, resulting in savings close to 20% of operational costs
Operations Manager | Business Development Manager
Laika | Pet Specialty Retailer
Uruguay
07.2017 - 07.2018
- Company Overview: Laika.com.uy.
- Directed end-to-end operational management, encompassing financial oversight (budget, P&L, forecasting)
- Spearheaded human resources operations, including talent acquisition and development.
- Defined marketing strategy focusing on digital campaigns and e-commerce.
- Successfully scaled the business from 1 to 4 stores, achieving a 10x increase in sales, expanding the team from 5 to 30 employees, and growing e-commerce revenue from 0% to 15% of total income.
Customer Experience Manager
Mercadolibre.com
Montevideo / Buenos Aires
01.2016 - 06.2017
- Company Overview: MercadoLibre, Latin America's leading e-commerce platform
- Led a 70-person call center team at MercadoLibre, reporting directly to the Customer Experience Director
- Managed customer support operations across all Spanish-speaking markets
- Drove strategic planning, budget management, and demand forecasting
- Defined and monitored key performance indicators (KPIs) including customer satisfaction (NPS), occupancy rate, and missed contacts
Regional Internal Auditor
Olam International
Montevideo
09.2014 - 12.2015
- Company Overview: Olam International, a leading global agribusiness with operations in 60+ countries
- Conducted comprehensive risk assessments and evaluations of control and governance practices
- Provided strategic recommendations for improvement to enhance risk mitigation and operational efficiency
- Planned, executed, and completed audit fieldwork across South and Central America
Internal Auditor
Volkswagen Financial Services
Madrid
09.2011 - 08.2014
- Company Overview: Volkswagen Financial Services, a global leader in automotive financial services
- Established and led the Internal Audit department from inception of VWFS Spain
- Developed and monitored audit reports, tracked and evaluated action plans
- Provided strategic consultancy services to Local Management
Risk Management
Volkswagen Financial Services
Madrid
09.2009 - 08.2011
- Company Overview: Volkswagen Financial Services, a global leader in automotive financial services
- Developed, implemented, and monitored integral scoring models for retail clients and rating models for corporate clients
- Managed operational risk, ensuring compliance and effective risk mitigation
- Maintained regular interaction with regulatory bodies, including the Bank of Spain and Bundesbank
Credit Assessment
Volkswagen Financial Services
Madrid
01.2008 - 08.2009
- Company Overview: Volkswagen Financial Services, a global leader in automotive financial services
- Coordinated a team of 5 credit risk analysts, managing the group's high-exposure clients and distressed loans
- Conducted in-depth analysis of credit applications for dealerships and major corporations
- Presented and defended credit assessments to local and HQ Risk Committees
Strategy Consultant
everis
Madrid
08.2005 - 12.2007
- Successfully led and executed a project to implement a new organizational model and operational methodology for international expansion
- Developed a comprehensive feasibility plan for a new consultancy firm in Central America
External Consultant
Credit Agricole Uruguay
Montevideo
01.2005 - 06.2005
- Engaged as an external consultant by a major bank to conduct a comprehensive feasibility study for the introduction of bancassurance in Uruguay
Strategy Consultant
Deloitte Consulting
07.2000 - 06.2004
- Company Overview: Deloitte Consulting, a globally recognized leader in professional services
- Delivered key insights on strategic initiatives for prominent financial institutions.
- Provided support in mergers and acquisitions activities, process enhacement and optimization for Banco Santander Uruguay.
- Performed in-depth assessments of financial portfolios to determine credit risk.
- Spearheaded comprehensive studies on macroeconomic trends within retail, construction, tourism, industry, and automotive sectors.
Education
MBA - Finance and Strategy
IE (Instituto de Empresa)
01.2005
Bachelor's degree - Economics
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga'
01.2003
IT Analyst -
b_IT Program
01.2020
Master in Data Science - Data Science & Business Analytics
IMF Smart Education
09-2026
Skills
- Performance-Driven Mindset
- Analytical Data Insights
- Conflict Resolution
- Motivational Leadership
- International Background
- Strategic Planning Expertise
Certification
- Design Thinking
- Fundamentos TIC para profesionales de negocios: Hardware
- Fundamentos TIC para profesionales de negocios: Desarrollo de Software
- Programación en Python 3 (Flask & Django)
- Diagramas UML estructurales para la ingerniera de Software
Accomplishments
- IE - MBA: Member of Beta Gamma Sigma - The International Honor Society Recognizing Business Excellence.
- Scholarship winner granted by the Latin American Association of Educative Credit (APICE), together with the Instituto de Empresa Foundation
Timeline
Advanced Analytics ML/AI Regional Manager - Innovation and Development
Cencosud S.A.
12.2022 - Current
Regional Data Analytics Sr Manager | Fraud & Fintech
PedidosYa
02.2020 - 11.2022
Head Of Operations
Crédito de la Casa
07.2018 - 01.2020
Operations Manager | Business Development Manager
Laika | Pet Specialty Retailer
07.2017 - 07.2018
Customer Experience Manager
Mercadolibre.com
01.2016 - 06.2017
Regional Internal Auditor
Olam International
09.2014 - 12.2015
Internal Auditor
Volkswagen Financial Services
09.2011 - 08.2014
Risk Management
Volkswagen Financial Services
09.2009 - 08.2011
Credit Assessment
Volkswagen Financial Services
01.2008 - 08.2009
Strategy Consultant
everis
08.2005 - 12.2007
External Consultant
Credit Agricole Uruguay
01.2005 - 06.2005
Strategy Consultant
Deloitte Consulting
07.2000 - 06.2004
MBA - Finance and Strategy
IE (Instituto de Empresa)
Bachelor's degree - Economics
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga'
IT Analyst -
b_IT Program
Master in Data Science - Data Science & Business Analytics
IMF Smart Education
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