Gregory Reece

Service Technician

Westport Pools

Maryland Heights

02.2019 - Current

Maintained accurate records of service calls, repairs, and parts used.
Followed all safety protocols while performing work in potentially hazardous environments.
Troubleshot electrical circuits using schematics and diagrams.
Provided training on the safe usage of equipment when needed.
Collaborated with team members to complete projects efficiently and effectively.
Diagnosed problems and determined solutions for various customer issues.
Calibrated instruments to maintain accuracy within specified tolerances.
Adhered to quality assurance procedures during every stage of the service process.
Communicated with vendors regarding supply orders and delivery timelines.
Provided technical support to customers over the phone and in person.
Responded quickly to emergency calls from clients needing immediate assistance.
Assembled components into complete systems following blueprints or other instructions.
Conducted preventive maintenance on a variety of machines and systems.
Performed onsite repair of equipment at customer locations.
Tested repaired items to ensure functionality before returning them to customers.
Identified potential problems during routine inspections in order to prevent future breakdowns.
Repaired faulty components such as motors, pumps, valves, switches.
Assisted with installation projects at both residential and commercial sites.
Inspected equipment for proper operation and safety hazards prior to use.
Resolved software-related issues by troubleshooting programs and applications.
Installed new systems according to manufacturer specifications.
Replaced worn or damaged parts with OEM replacements as necessary.
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Conducted service appointments to diagnose and fix problems.
Communicated with clients for outstanding customer service and to increase repeat business.
Set up and operated mechanical and manual tools and equipment.
Traveled to customer locations to complete work for pre-set appointments.
Trained new team members on service processes to increase productivity.
Developed preventive maintenance procedures and schedules.
Logged services performed in service ticket system.
Prepared job assignment reports and forms for accountability and traceability.
Reconditioned and repaired machine systems and components to return to operation.
Examined previously completed work for accuracy.
Implemented troubleshooting tactics to identify causes of poor machine performance.
Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Tracked inventory used and notified supervisor about re-ordering needs.
Maintained certifications and completed training on systems and components.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Installed new components or replaced defective parts to restore functionality.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Filled out work orders, repair logs and maintenance plans to document work completed.
Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Inspected materials and equipment regularly to check for potential hazards and machine defects.
Greased mechanical parts with lubrication to achieve smooth and regular functionality.
Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Communicated with distributors to acquire necessary equipment for projects.
Installed new appliances, wiring and machinery in homes with defective equipment.
Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Routinely inspected equipment for preventive and emergency maintenance needs.
Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Kept records of parts and equipment used in projects to update inventory.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.