Gracie Grom
Saint Joseph
Summary
Driven Service Assistant with proven expertise in customer relations and verbal communication, honed at Craig Realty Group. Excelled in enhancing customer satisfaction and loyalty through effective assistance and relationship building. Skilled in supply restocking, significantly improving workflow efficiency and guest service quality. Demonstrates a strong ability to collaborate with teams for comprehensive client solutions.
Overview
3
3
years of professional experience
Work History
Service Assistant
Craig Realty Group
04.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Crew Member
Dairy Queen Grill & Chill
07.2022 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Highschool -
Bishop LeBlond
Saint Joseph, MO05.2025
Skills
- Customer Assistance
- Verbal and written communication
- Kitchen Support
- Hospitality
- Customer Service
- Table Bussing
- Relationship Building
- Guest service
- Clear Communication
- Customer Relations
- Cleaning
- Kitchen Communication
- Menu Memorization
- Menu Recommendations
- Supply Restocking
Accomplishments
- National Honors Society
- Bishop LeBlond Dance Team
- Bishop LeBlond Golf Team
- Bobby Potter Fox Girls Golf Award
- Bishop LeBlond Ambassador
- Bishop LeBlond Student Council Member
- 2025 Drug Free Superstar
- High Honor Roll
- Dual Enrollment at Missouri Western State University
Timeline
Service Assistant
Craig Realty Group
04.2023 - Current
Crew Member
Dairy Queen Grill & Chill
07.2022 - 10.2022
Highschool -
Bishop LeBlond
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