Grace Johnson
De Soto
Summary
Motivated customer service professional with a strong background in problem-solving and organizational skills. Proven ability to assist customers and resolve inquiries efficiently while fostering a collaborative team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
At Home Inc
Fenton
04.2023 - 07.2023
- Assisted customers with product inquiries and service requests, enhancing customer satisfaction.
- Maintained store cleanliness and organized merchandise displays to improve shopping experience.
- Collaborated with team members to enhance customer experience.
- Resolved customer inquiries promptly, contributing to overall customer retention.
- Fulfilled management requests to support team objectives.
Cook
The Boro
Hillsboro
06.2021 - 10.2022
- Prepared ingredients and meals to meet standardized recipes and presentation guidelines, ensuring quality and consistency.
- Maintained cleanliness and organization of kitchen workstations and equipment, supporting a safe and efficient cooking environment.
- Resolved customer complaints related to food quality and service, enhancing overall dining experience.
- Collaborated with team members to ensure timely meal service during peak hours.
- Communicated effectively with front-of-house staff to coordinate meal timing and orders.
- Operated kitchen equipment such as ovens, grills, and fryers safely and efficiently.
Cashier
Schnucks
Festus
12.2020 - 04.2021
- Processed cash, credit, and gift card transactions with accuracy and security.
- Processed customer transactions using the point-of-sale system efficiently.
- Ensured clean and organized checkout areas to enhance customer experience.
- Provided prompt assistance with product inquiries to deliver excellent service.
Education
Associate of Arts - Liberal Arts
Jefferson College
Hillsboro, MO05-2024
Skills
- Customer service
- Customer support
- Customer complaint resolution
- Effective communication
- Conflict resolution
- Team collaboration
- Relationship building
- Problem solving
- Time management
- Organizational skills
Timeline
Customer Service Associate
At Home Inc
04.2023 - 07.2023
Cook
The Boro
06.2021 - 10.2022
Cashier
Schnucks
12.2020 - 04.2021
Associate of Arts - Liberal Arts
Jefferson College