Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Dodd-Ruesing

St Louis

Summary

Dynamic and detail-oriented professional with a strong work ethic and exceptional communication skills, honed as a Public Safety Dispatcher at St. Louis County Police Department. Proven ability to prioritize urgent calls and gather critical information, ensuring efficient emergency response.


Committed to enhancing guest engagement through effective service in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Public Safety Dispatcher

St. Louis County Police Department
10.2024 - Current
  • Operated radio communication systems to relay emergency information efficiently.
  • Monitored multiple incoming calls, prioritizing urgency and dispatching appropriate resources.
  • Recorded detailed incident reports, ensuring accuracy for future reference and analysis.
  • Assisted in maintaining updated databases of local emergency services and resources.
  • Learned emergency protocols and procedures to ensure compliance with safety standards.

Server

Fitz's Rootbeer
10.2021 - 01.2025
  • Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in food preparation and presentation, ensuring adherence to quality standards.
  • Collaborated with kitchen staff to facilitate efficient order execution during peak hours.

Barista

Starbucks
07.2019 - 10.2021
  • Prepared and served high-quality coffee beverages in fast-paced environment.
  • Maintained cleanliness and organization of workstations and customer areas.
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Collaborated with team to streamline order processing and reduce wait times.

Hostess

Red Robin
11.2018 - 08.2020
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
  • Managed reservation system, optimizing seating arrangements to maximize guest satisfaction.
  • Collaborated with waitstaff and kitchen team to coordinate timely service during peak hours.
  • Trained new host staff on company protocols and customer service best practices.

Education

High School Diploma -

Kirkwood High School
Kirkwood, MO
05-2020

Associate of Applied Science - Criminal Justice

St Louis Community College
St. Louis, MO
05-2025

BBA - International Business

University of Missouri - St. Louis
St. Louis, MO
05-2027

Skills

  • Highly effective communication
  • Emergency call response
  • Information gathering
  • Memory retention
  • Typing speed
  • Strong work ethic
  • Guest engagement

Timeline

Public Safety Dispatcher

St. Louis County Police Department
10.2024 - Current

Server

Fitz's Rootbeer
10.2021 - 01.2025

Barista

Starbucks
07.2019 - 10.2021

Hostess

Red Robin
11.2018 - 08.2020

High School Diploma -

Kirkwood High School

Associate of Applied Science - Criminal Justice

St Louis Community College

BBA - International Business

University of Missouri - St. Louis
Grace Dodd-Ruesing