Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Grace Bishop

Grace Bishop

Doniphan,MO

Summary

Dynamic Crew Trainer at McDonald's with a proven track record in employee training and customer service excellence. Enhanced team performance through effective coaching and mentoring, resulting in improved customer satisfaction ratings. Developing leadership and training skills in fast-paced, customer-focused environment. Demonstrated ability to communicate effectively, develop team members, and implement training programs. Seeking to transition into new field, leveraging strong team coordination and operational management skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
09.2022 - Current
  • Trained team members on operational procedures and customer service standards.
  • Facilitated onboarding sessions for new crew members to enhance performance.
  • Ensured compliance with health and safety regulations during shifts.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Assisted in inventory management, ensuring stock levels met demand.
  • Implemented process improvements to enhance efficiency and customer satisfaction.
  • Resolved customer complaints promptly, maintaining high service standards.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
  • Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
  • Enhanced operational efficiency by training crew members on best practices for inventory management.
  • Facilitated engaging team-building activities that strengthened collaboration among crew members.
  • Fostered positive work environment, leading to increase in crew morale and productivity.
  • Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
  • Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
  • Enhanced team performance by conducting detailed training sessions on customer service best practices.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
  • Monitored and evaluated performance of crew members, providing constructive feedback to facilitate growth.
  • Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
  • Improved employee satisfaction with regular feedback sessions and tailored coaching.
  • Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Trained and mentored 13 new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Built and maintained professional relationships with vendors and suppliers.

Education

Associate of Applied Science - Business Management

Three RIvers College
Poplar Bluff, MO
12-2027

High School Diploma -

Doniphan High School
Doniphan, MO
05-2024

Skills

  • Customer service and Complaint Resolution
  • Sales expertise
  • Time management and Problem Solving
  • Employee training
  • Cash handling
  • Team leadership and Supervision
  • Active listening
  • Reliability and punctuality
  • Decision-making
  • Coaching and mentoring
  • POS systems
  • Staff education and training
  • Opening and closing procedures, Work Planning and Prioritization
  • Product knowledge

Certification

  • OSHA Certified

Timeline

Crew Trainer

McDonald's
09.2022 - Current

Associate of Applied Science - Business Management

Three RIvers College

High School Diploma -

Doniphan High School

Similar Profiles

CREATE PROFILE
Grace Bishop