GODFREY KIBIRIGE
St Louis
Summary
Dynamic professional with a proven track record at Etihad Airways, excelling in customer service and operational efficiency. Recognized for enhancing service delivery and implementing quality control measures, while demonstrating exceptional attention to detail and time management skills. Committed to fostering a productive, customer-focused environment that drives satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Whitelodging
Indianapolis, IN
12.2023 - 11.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing resource allocation.
- Resolved guest inquiries and issues promptly, enhancing overall customer satisfaction.
- Maintained accurate records of reservations, billing, and correspondence to ensure seamless operations.
Team Leader
Etihad Airways
Abu Dhabi
01.2017 - 10.2023
- Led team in operational efficiency initiatives, enhancing service delivery and customer satisfaction.
- Oversaw training and development programs for new hires, fostering a culture of continuous improvement.
- Streamlined workflow processes to reduce turnaround times, ensuring timely completion of tasks.
- Implemented quality control measures to enhance safety standards and compliance with regulatory requirements.
- Managed daily terminal and flight operations to ensure safe, efficient, and timely airline activities.
- Maintained accurate records and operational logs for incoming and outgoing flights.
- Coordinated flight itinerary changes with air traffic control and operational departments.
- Led emergency response efforts involving medical incidents and operational disruptions.
- Implemented safety improvements that enhanced operational efficiency and workplace safety.
- Collaborated with the Center for Operations Control to communicate gate assignments, departures, arrivals, and operational updates.
- Ensured passengers received accurate flight information through airport terminal display systems.
- Communicated infrastructure updates and operational requirements to airline representatives.
- Enforced airport policies and procedures, including gate usage compliance.
- Coordinated with maintenance teams to repair or replace non-functioning airport equipment.
- Supervised team operations and promoted a productive, customer-focused work environment.
Education
Bachelor of Science - Cyber Security
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Whitelodging
12.2023 - 11.2024
Team Leader
Etihad Airways
01.2017 - 10.2023
Bachelor of Science - Cyber Security
Ivy Tech Community College of Indiana