Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Padilla

Kansas City

Summary

I definitely have alot of Experienced with customers, what i mean by that is im always listening to my customers. I'm also very good at multitasking and making sure everyone is helped no matter if im with a customer and always keep a positive face even if the day is not going great. I also the only bilingual in my department so any spanish they need help on, im always there to count on. im also always in to learn new tasks.

Overview

6
6
years of professional experience

Work History

Pet Support Specilist

Kc Pet Project
11.2021 - Current
  • Making sure customer are helped right away.
  • Training new staff support Protocols.
  • Always making notes and having good communication with the building about a pet or person.
  • Helping any animal that walks in the building
  • Always making sure emails are sent and voicemail are completed and appointment are schedule correctly.
  • It's very important to have a good attitude more when customer come upset cause their dog are at a shelter.
  • Always finding solutions for customers when they can't pay to get their dog back. My job is to make sure pet is safe and out the building with their love ones.
  • My job is always helping my Spanish community by making sure they understand and leave with a smile on their face.
  • My job is to make sure dogs are up to date on Rabies and shots.
  • I work both parts phone calls and admissions. So when i'm in call center my job is to answer calls and give them as much recourses i can. I take about 200 calls a day.

Barista

Roasterie Coffee
11.2021 - 11.2022
  • Prepared and served high-quality beverages according to established recipes and customer preferences.
  • multitasking every minute and making sure my customers have been helped already.
  • Monitored inventory levels, assisting in ordering supplies to prevent shortages during peak hours.
  • always cleaning after myself before helping the next customer.


Cashier and Floor Assistant

Westlake Ace Hardward
09.2019 - 11.2021
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Helping my community by translating.
  • Maintained a very clean and organized environment.
  • always being productive even when no one is looking.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

East High School
1924 Van Brunt Blvd, Kansas City, MO 64127
05-2023

Skills

  • I can definitely multitask and make sure everyone is helped
  • Always being protective
  • Good communication
  • Respectful manners and attitude always positive
  • Always on top on my task work, making sure everything is done correctly
  • Always having a smile on my face
  • Always making sure helped correctly

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Pet Support Specilist

Kc Pet Project
11.2021 - Current

Barista

Roasterie Coffee
11.2021 - 11.2022

Cashier and Floor Assistant

Westlake Ace Hardward
09.2019 - 11.2021

High School Diploma -

East High School

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Gloria Padilla