Gioia Burris
Kansas City,MO
Summary
Experienced in Public Relations, customer service, problem solving, customer satisfaction and leadership/management. Thriving to succeed in all experienced areas and eager to learn more to maintain my success in customer value in Cybersecurity.
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
8
8
years of professional experience
Work History
Contact Representative
IRS
01.2022 - Current
- Maintained 95% customer satisfaction rating while handling 50+ calls daily in a high-pressure environment.
- Managed sensitive taxpayer data while adhering to strict confidentiality and security protocols.
- Resolved complex account issues by navigating multiple secure database systems simultaneously.
- Implemented authentication procedures to verify caller identity before accessing confidential information.
Inventory Receiver/Auditor & New Hire Trainer
AMAZON
01.2018 - 01.2021
- Troubleshot technical issues with inventory management systems, reducing processing delays by 15%.
- Developed and delivered technical training programs for 60+ new employees on secure inventory systems.
- Audited inventory data for accuracy and identified potential security vulnerabilities in the tracking system.
Front Desk Representative
UNION STATION
01.2018 - 01.2021
- Communicated effectively with diverse stakeholders, including security personnel during incidents.
- Managed access control for restricted areas using electronic key card systems.
- Responded to security incidents according to established protocols, maintaining visitor safety.
Education
Completion Certificate -
CENTRIQ
Kansas City, MO04-2025
High School Diploma -
PASEO FINE AND PERFORMING ARTS
Kansas City, MO05.2014
Skills
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Problem Solving
- Quality Performer
Timeline
Contact Representative
IRS
01.2022 - Current
Inventory Receiver/Auditor & New Hire Trainer
AMAZON
01.2018 - 01.2021
Front Desk Representative
UNION STATION
01.2018 - 01.2021
Completion Certificate -
CENTRIQ
High School Diploma -
PASEO FINE AND PERFORMING ARTS
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