Gillian Rens
Columbia
Summary
Dynamic and dedicated professional with a strong background in client advocacy and trauma-informed care at Coyote Hill Foster Care Home. Proven ability to enhance programming and foster engaging environments through exceptional customer service and teamwork. Recognized for attention to detail and effective communication, ensuring positive experiences for all participants. while continuing to further my education at the University of Missouri.
Overview
5
5
years of professional experience
Work History
Parent Aid and Child Advocate
Coyote Hill Foster Care Home
Harrisburg
01.2024 - 03.2025
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Collaborated with other departments within the system on issues related to trauma.
- Engaged in leisure activities such as music therapy, art therapy, pet therapy, as part of treatment plan for individual being served.
Server
Jolly Rogers
Rocky Mount
04.2023 - 08.2024
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
- Participated in team meetings discussing upcoming events, promotions, or changes within restaurant environment
- Answered customer inquiries about menu items and provided recommendations
- Took accurate food and drink orders from patrons utilizing POS system
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Sales Associate
Old Navy
Lake of the Ozarks
02.2023 - 05.2024
- Created eye-catching merchandise displays to attract customer attention
- Processed returns, exchanges, and refunds in accordance with company policies
- Replenished stock levels on shelves as needed during business hours
Youth Church Program Volunteer
St. Paul's Lutheran Church
Ireton
08.2020 - 12.2023
- Maintained accurate records of attendance, participation, and achievements of each member
- Established partnerships with local organizations to enhance programming opportunities for group
Server
Four Brothers
Sioux Center
02.2021 - 01.2023
- Trained new server hires on proper protocols and procedures followed at establishment
- Processed cash, credit card, and gift card transactions securely using POS software
- Answered customer inquiries about menu items and provided recommendations
- Monitored wait times for seated parties during peak hours to ensure efficient table turnover rates
- Greeted customers upon arrival and escorted them to their tables
Food Runner
Frank and Louis
Sunrise Beach
05.2021 - 08.2021
- Collaborated with kitchen staff to ensure timely preparation of orders
- Helped train new Food Runners on proper procedures and customer service skills
- Prioritized multiple tasks simultaneously while maintaining high level of organization
Education
Bachelor - Social Work
University of Missouri
Columbia, MO12-2026
Diploma -
West Sioux High School
Hawarden, IA12.2022
Skills
- Exceptional Customer Service
- Trauma-informed care
- Client advocacy
- Attention to Detail
- Memory Retention
- Team Collaboration
- Positive Attitude
Volunteer Experience
Youth Church Program, 08/01/20, 12/01/23, St. Paul's Lutheran Church, Ireton, IA, Maintained accurate records of attendance, participation, and achievements of each member., Established partnerships with local organizations to enhance programming opportunities for group.
References
References available upon request.
Timeline
Parent Aid and Child Advocate
Coyote Hill Foster Care Home
01.2024 - 03.2025
Server
Jolly Rogers
04.2023 - 08.2024
Sales Associate
Old Navy
02.2023 - 05.2024
Food Runner
Frank and Louis
05.2021 - 08.2021
Server
Four Brothers
02.2021 - 01.2023
Youth Church Program Volunteer
St. Paul's Lutheran Church
08.2020 - 12.2023
Bachelor - Social Work
University of Missouri
Diploma -
West Sioux High School
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