Gidget White
St Louis,MO
Summary
Dynamic Customer Care Advisor with a proven track record at Ameren Missouri, adept at complaint handling. Excelled in resolving complex billing issues, enhancing customer loyalty through personalized service. Recognized for maintaining professionalism under pressure and contributing to team success through effective communication and collaboration.
Overview
37
37
years of professional experience
Work History
Customer Care Advisor
Ameren Missouri
11.2003 - Current
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Construction Hotline team member assisting Ameren customers, electricians, builders with requests for new service installations, upgrade/relocation requests.
- Researching work requests, field orders in order to provide status updates for customers and Ameren field personnel.
Customer Service Representative
AT&T
07.1988 - 03.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Legal Studies
Maryville University of Saint Louis
St. Louis, MOSkills
- Call center experience
- Appointment scheduling
- Complaint handling
- Payment processing
Timeline
Customer Care Advisor
Ameren Missouri
11.2003 - Current
Customer Service Representative
AT&T
07.1988 - 03.2003
No Degree - Legal Studies
Maryville University of Saint Louis
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