Giannii Johnson
Blue Springs
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Stevenson’s Trucking
Kansas City
05.2022 - 09.2025
- Processed customer orders accurately through the company's order management system.
- Answered customer inquiries via phone, chat, and email in a fast-paced environment.
- Handled communications and addressed inquiries, boosting customer satisfaction by 30%.
- Coordinated with dispatch to ensure timely deliveries of shipments.
General Laborer/Machine Operator/Assembler
CORESLAB STRUCTURES
Kansas City
04.2017 - 05.2022
- Operated heavy machinery for concrete production and assembly tasks.
- Assisted in maintaining a clean and organized work environment daily.
- Followed safety protocols to ensure compliance during all operations.
- Conducted routine inspections of tools and equipment before use.
Education
Associate of Science -
Johnson County Community College
Overland Park, KS01-2026
High School Diploma -
Southwest High School
Kansas City, Missouri01-2012
Skills
- CRM software
- Salesforce APEX and visualforce
- Data analysis
- Microsoft Excel
- Customer service
- Data entry
- Quality assurance
- Support case resolution
Timeline
Customer Service Representative
Stevenson’s Trucking
05.2022 - 09.2025
General Laborer/Machine Operator/Assembler
CORESLAB STRUCTURES
04.2017 - 05.2022
Associate of Science -
Johnson County Community College
High School Diploma -
Southwest High School