Gerilynn Shea
Ava
Summary
Experienced retail Store Manager with over 14 years of leadership and management experience in fast-paced retail environments. Proven background in team leadership, employee training and development, scheduling, payroll, inventory management, merchandising, customer service, and daily store operations. Promoted through increasing levels of responsibility and brings a strong record of developing employees, maintaining operational standards, and keeping stores running efficiently. Dependable, organized, and experienced in balancing customer needs, employee performance, and business priorities.
Overview
14
14
years of professional experience
Work History
Store Manager
Dollar General
03.2018 - Current
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Managed all aspects of daily store operations, including staffing, scheduling, payroll, inventory, merchandising, cash management, and customer service.
- Recruited, trained, coached, and developed employees while maintaining appropriate staffing levels and store coverage.
- Created and maintained employee schedules while managing labor needs and operational priorities.
- Reviewed and processed payroll information to help ensure employees were compensated accurately and on time.
- Oversaw inventory receiving, stocking, product placement, pricing, and merchandising to maintain an organized and customer-ready store.
- Monitored inventory levels, shrink, damages, and product movement while maintaining company loss-prevention standards.
- Delegated responsibilities to employees and followed up to ensure daily and weekly operational goals were completed.
- Addressed employee performance concerns and customer issues professionally and promptly.
- Maintained company standards for store appearance, safety, cleanliness, cash controls, and operational compliance.
- Led the store team during high-volume periods while balancing customer service, staffing, inventory, and administrative responsibilities.
Assistant Manager
Ross Dress for Less
01.2016 - 03.2018
- Assisted the Store Manager with daily operations, employee supervision, scheduling, customer service, and merchandising.
- Supervised employees and delegated daily responsibilities based on business needs.
- Assisted with onboarding and training new employees on store procedures and customer-service expectations.
- Supported inventory processing, stocking, merchandising, and maintaining an organized sales floor.
- Helped resolve customer concerns and supported the team during high-volume periods.
- Assisted with opening and closing procedures, cash handling, and operational compliance.
Assistant Manager
Loves Truck Stop
04.2015 - 03.2016
- Supported daily store operations and supervised employees during assigned shifts.
- Assisted with employee scheduling, training, customer service, inventory, and merchandising.
- Helped maintain proper cash-handling procedures and accurate register operations.
- Assisted with receiving and stocking merchandise while maintaining appropriate inventory levels.
- Helped resolve customer concerns and ensured employees provided professional and efficient service.
- Supported management with opening, closing, and other daily operational responsibilities.
Assistant Manager
Loves Truck Stop
06.2012 - 04.2015
- Assisted with day-to-day store operations, employee supervision, customer service, and inventory management.
- Trained and supported new employees while reinforcing company procedures and expectations.
- Helped coordinate employee responsibilities and maintain adequate coverage during shifts.
- Assisted with cash handling, register procedures, stocking, merchandising, and store organization.
- Addressed customer concerns and helped maintain a welcoming and efficient store environment.
- Supported the Store Manager in meeting operational and customer-service goals.
Education
High School Diploma -
Ava High School
Ava, MOSkills
- Store Operations
- Team Leadership
- Employee Training & Development
- Hiring & Onboarding
- Staff Scheduling
- Payroll Administration
- Inventory Management
- Merchandising
- Customer Service
- Cash Handling
- Loss Prevention
- Conflict Resolution
- Performance Management
- Time Management
- Microsoft Office
Timeline
Store Manager
Dollar General
03.2018 - Current
Assistant Manager
Ross Dress for Less
01.2016 - 03.2018
Assistant Manager
Loves Truck Stop
04.2015 - 03.2016
Assistant Manager
Loves Truck Stop
06.2012 - 04.2015
High School Diploma -
Ava High School