GERALD LARGE
Ballwin,MO
Summary
Seasoned Customer Service/Sales Representative knowledgeable about selling products and service offerings and bringing 15 years of customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented net worker with expertise in handling inbound and outbound calls, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
7
7
years of professional experience
Work History
Coverage Specialist
Home Defense USA
Maryland Heights, Missouri
09.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Handling inbound calls in a professional and effective manner.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Sales and retention
Repair Banc
08.2023 - 08.2024
- Responsibilities include making 100-200 outbound calls per day doing retention and renewals for Omega Auto Care vehicle service contracts.
Sales Representative
Vehicle Assurance
03.2022 - 04.2023
- Responsibilities include taking sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
Exit Specialist
Timeshare Selling Team
01.2022 - 03.2022
- Handling an outbound campaign in an attempt to prospect clients who are looking to exit their timeshares.
- Scheduling appointments.
- Quoting and financially handling the exit process through an attorney.
Sales Representative
Media Strat X
09.2021 - 10.2021
- Responsibilities include taking sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
Sales Representative
Aftermarket Protection Group
09.2020 - 02.2020
- Responsibilities include taking inbound sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
Sales Representative
Vehicle Services Center
09.2019 - 02.2020
- Responsibilities include taking inbound sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Increased revenue by acquiring new customers and determining needs to offer relative products.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
Sales Representative
Simple Save Auto
02.2019 - 07.2019
- Responsibilities include taking inbound sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Identified client needs, built relationships and overcame objections to drive sales.
Sales Representative
Lariat Automotive Group
04.2018 - 02.2019
- Responsibilities include taking inbound sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Initiated sales strategies by recruiting new clients through approved methods.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Identified client needs, built relationships and overcame objections to drive sales.
Sales Representative
Gateway
04.2018 - 02.2019
- Responsibilities include taking inbound sales calls for purchasing extended vehicle service contracts. Performing outstanding customer service, building rapport, explaining features and benefits of product and overcoming objections based on a proven scripted sales process.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Initiated sales strategies by recruiting new clients by understanding needs and clearly explaining products.
- Utilized professional sales techniques to persuasively communicate with clients.
Education
GED -
Northwest High School
House Springs, MO05.1996
Associate of Arts - Business Management
Sanford-Brown College
Fenton, MO03.2004
Skills
- Account servicing
- Time management
- Sales closing
- Persuasive
- Problem solving strength
- Performance improvement
- Interpersonal communication skills
- Customer service
Timeline
Coverage Specialist
Home Defense USA
09.2024 - Current
Sales and retention
Repair Banc
08.2023 - 08.2024
Sales Representative
Vehicle Assurance
03.2022 - 04.2023
Exit Specialist
Timeshare Selling Team
01.2022 - 03.2022
Sales Representative
Media Strat X
09.2021 - 10.2021
Sales Representative
Aftermarket Protection Group
09.2020 - 02.2020
Sales Representative
Vehicle Services Center
09.2019 - 02.2020
Sales Representative
Simple Save Auto
02.2019 - 07.2019
Sales Representative
Lariat Automotive Group
04.2018 - 02.2019
Sales Representative
Gateway
04.2018 - 02.2019
Associate of Arts - Business Management
Sanford-Brown College
GED -
Northwest High School
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