Summary
Overview
Work History
Education
Skills
Timeline
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Gerald DeGrendele

Foristell

Summary

Dynamic Claims Service Leader at Allstate Insurance Co, adept at enhancing operational efficiency and customer service. Expert in claims processing with a focus on Estimate Accuracy and team mentorship. Successfully implemented workflow improvements, reducing processing time and driving strategic initiatives across multiple states. Proven ability to analyze trends and foster team development.

Overview

29
29
years of professional experience

Work History

Claims Service Leader

Allstate Insurance Co
12.2017 - Current
  • Led claims processing operations, ensuring compliance with company policies and state regulations.
  • Mentored team members to enhance customer service skills and improve claim resolution efficiency.
  • Implemented workflow improvements that reduced processing time for claims by streamlining communication channels.
  • Analyzed claim trends to identify areas for operational improvement and strategic initiatives.

Damage Evaluator

Allstate Insurance Co
01.2005 - 06.2017
  • Conducted thorough evaluations of insurance claims to ensure compliance with company policies and regulations.
  • Collaborated with cross-functional teams to identify process improvements and enhance operational efficiency.
  • Analyzed data trends and generated reports to support strategic decision-making within the organization.
  • Mentored Front Line Estimators, providing guidance on best practices and enhancing team performance.
  • Performed Calibrations in several markets to ensure consistent and proper claim handling.

Field and Drive In Estimator

Allstate Insurance Co.
12.1996 - 01.2005
  • Performed daily estimates for insured and claimants alike and adhered to policy language.
  • Proficient in total loss, determination, options and conditioning, ensuring Allstate was paying what was owed, nothing more, nothing less.
  • Recipient of 3 DPA awards, 2 in the role of field adjuster, one as a Damage Evaluator.

Education

Pattonville Sr. High
Maryland Heights, MO

Skills

  • Currently overseeing 10 reports with a combination of 7 Virtual Assist Adjusters and 3 Hybrid Adjusters (Field)
  • Subject Matter Expert for 3 states, including North Dakota, South Dakota and Missouri
  • Currently a committee member for Total Loss Virtual Calibration (Fall of 25)
  • Proficient in all aspects of Estimate Accuracy, Customer Service and Efficiency with our team members

Timeline

Claims Service Leader

Allstate Insurance Co
12.2017 - Current

Damage Evaluator

Allstate Insurance Co
01.2005 - 06.2017

Field and Drive In Estimator

Allstate Insurance Co.
12.1996 - 01.2005

Pattonville Sr. High

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Gerald DeGrendele