Georgia Boston
Kansas City
Summary
Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Teacher
Talented Tots
07.2023 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Branch Coordinator
Truist Bank
10.2015 - 07.2023
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Remained calm and professional in stressful situations.
- Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
- Enhanced employee performance through regular feedback, training, and development opportunities.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Performed duties in office environment during operating hours.
- Maintained a clean, organized, and professional environment for both customers and employees.
- Balanced operational awareness with customer focus.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Served as a point of contact for internal audits or inspections conducted by external parties.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Collaborated with team members to achieve branch goals and objectives.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Lead Bank Teller
Wells Fargo
09.2009 - 09.2015
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Led team of tellers to exceed sales goals through cross-selling products and services.
Education
GED -
Van Horn High School
Independence, MONo Degree - Accounting And Business Management
Longview College
Lees SummitSkills
Maintaining balancing everyday of a cash drawer
Transaction accuracy high performance
punctual, hard worker, perfect shops (Secret shopper surveys)
Timeline
Teacher
Talented Tots
07.2023 - Current
Branch Coordinator
Truist Bank
10.2015 - 07.2023
Lead Bank Teller
Wells Fargo
09.2009 - 09.2015
GED -
Van Horn High School
No Degree - Accounting And Business Management
Longview College
Similar Profiles
Kayla TippyKayla Tippy
Daycare Teacher at Talented Tots Learning CenterDaycare Teacher at Talented Tots Learning Center
Mayce BarberMayce Barber
Preschool Teacher at Talented Tots Learning CenterPreschool Teacher at Talented Tots Learning Center
MaKayla McMillenMaKayla McMillen
Childcare Lead Teacher at Talented Tots Learning CenterChildcare Lead Teacher at Talented Tots Learning Center
ANGELIQUE BROWNANGELIQUE BROWN
Nutrition Associate at University of Missouri HospitalNutrition Associate at University of Missouri Hospital
JAMES VEALJAMES VEAL
Regional Maintenance Director at Reliant Healthcare Company – Midwest RegionRegional Maintenance Director at Reliant Healthcare Company – Midwest Region